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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. From the perspective of the service provider, what is the person or group who defines or and agrees their service targets known as?

A) Supplier
B) Customer
C) Administrator
D) User

2. Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?

A) Service Strategy
B) Service Operation
C) Service Design
D) Continual Service Improvement

3. What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

A) Accreditors
B) Employers
C) Regulators
D) Stakeholders

4. How many people should be accountable for a process as defined in the RACI model?

A) Two - the process owner and the process enactor
B) Only one - the process architect
C) As many as necessary to complete the activity
D) Only one - the process owner

5. Which reason describes why ITIL is so successful?

A) It tells service providers exactly how to be successful
B) It is designed to be used to manage projects
C) It is not tied to any particular vendor platform
D) The five ITIL volumes are concise

Solutions: