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ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. The Definitive Media Library and Definitive Spares are the responsibility of:

A) Service Asset and Configuration Management
B) Request Fulfilment
C) Facilities Management
D) Access Management

2. Within Service Design, what is the key output handed over to Service Transition?

A) Service Portfolio Design
B) Process definitions
C) Measurement, methods and metrics
D) Service Design Package

3. Which of the following processes are performed by the Service Desk?
1. Capacity Management
2. Request Fulfilment
3. Demand Management
4. Incident Management

A) All of the above
B) 2 only
C) 2 and 4 only
D) 2, 3 and 4 only

4. Which process is responsible for low risk, frequently occurring, low cost changes?

A) Demand Management
B) Request Fulfilment
C) Release and Deployment Management
D) Incident Management

5. Which of the following are benefits that implementing Service Transition could provide to the business?
1. Ability to adapt quickly to new requirements
2. Reduced cost to design new services
3. Improved success in implementing changes

A) All of the above
B) 1 and 3 only
C) 1 and 2 only
D) 2 and 3 only

Solutions: