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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)

A) BCMS is interval based and CMS is call based.
B) Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.
C) BCMS receives data internally and stores data in a volatile switch memory.
D) CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.

2. In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)

A) Agent Login ID farm
B) Vector farm
C) VDN farm
D) Hunt Group farm

3. A customer has 3 ACDs on CMS. ACD1 is in the Eastern time zone; ACD2 is the central time zone, and ACD3 is the Pacific Time zone. The Master clack is in the Central time zone. The users look at a historical daily report for ACD3 and the total calls are less than the interval totals for the same skill and date.
Which statement describes why they do not match?

A) The nightly backup was in contention far the nightly archiver for ACD3.
B) The nightly archiver for ACD3 failed to run successfully.
C) The nightly archiver far ACD3 ran before the day ended and only archived part of the day.
D) The nightly archivers far ACD1 and ACD2 have not complete yet.

4. Click the Exhibit button.

A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?

A) CM version is not matching CMS setup.
B) CMS version is not configured an the system-parameters features farm,
C) CMS version is misconfigured on the system-parameters features form.
D) There is no network connection to CLAN.

5. Which application or menu can be used for creating an ACD on CMS?

A) cms svc
B) CMS-Supervisor
C) cms adm
D) CMS-Terminal

Solutions: