PEGAPCDC87V1 PDF Dumps | Aug 05, 2023 Recently Updated Questions
PEGAPCDC87V1 Exam Questions – Valid PEGAPCDC87V1 Dumps Pdf
The PEGAPCDC87V1 certification exam is ideal for individuals who want to demonstrate their proficiency in Pega decisioning and want to advance their career as a Pega decisioning consultant. Certified Pega Decisioning Consultant (PCDC) 87V1 certification exam focuses on real-world scenarios and challenges that consultants face while working on Pega projects. By passing the exam, you will gain recognition, credibility, and respect in the industry, and you will be able to showcase your expertise in Pega decisioning to your clients and colleagues.
The PEGAPCDC87V1 exam covers a range of topics related to Pega Decisioning including decision strategies, decision data, decision rules, and decision outcomes. It also covers the integration of Pega Decisioning with other Pega applications such as Pega Customer Service and Pega Marketing. PEGAPCDC87V1 exam consists of 60 multiple-choice questions and you will have 90 minutes to complete it. A passing score of 65% or higher is required to earn the certification.
NEW QUESTION # 85
Reference module: Analyzing customer distribution using Pega Value Finder.
As a Decisioning Consultant, you have just implemented a project to present mortgage offers to customers on their self-service portals. The bank asks you to pull data on the distribution of the offers to well-engaged, under-engaged, or not-engaged customers. Which simulation do you run to get the required information?
- A. Pega Scenario Planner
- B. Audience simulation
- C. Pega Value Finder
- D. Distribution Test
Answer: C
NEW QUESTION # 86
U+, a retail bank, has recently implemented a project in which credit card offers are presented to qualified customers when they log in to the web self-service portal. To show the offers per the bank's requirements, the bank added all existing contact policy conditions. What is the immediate next step they should take?
- A. Go live for a limited number of customers and check the performance on a daily basis
- B. Add unit tests using persona testing before going live
- C. Go live for all customers and check the performance on a weekly basis
- D. Conduct numerous what-if simulations before going live
Answer: B
NEW QUESTION # 87
A bank wants to leverage the Next-Best-Action capability of Pega Customer Decision Hub to promote new offers to each customer on their website. What information does Pega Customer Decision Hub send back to the website in response to the real-time container request?
- A. Only the image location and its type
- B. Only the action name and description
- C. The treatment details and relevant action attributes
- D. Only the image location
Answer: C
NEW QUESTION # 88
A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next-Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.
Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?
- A. Offers ranking
- B. Dispute handling strategy
- C. Call intent detection
- D. Interaction history
Answer: A
NEW QUESTION # 89
Reference module: Sending offer emails
U+ Bank currently uses Next-Best-Action Designer to manage 1:1 customer engagement in the web channel.
The bank would like to promote the same offers in email. Which two additional configurations are needed in Next-Best-Action Designer to promote the offers in email? (Choose Two)
- A. Create a separate issue and group business structure in the taxonomy that is specific to email actions
- B. Setup real-time container triggers to communicate with the email server
- C. Ensure that the email channel is enabled
- D. Configure the arbitration to boost prioritization of actions meant for email
- E. Define the primary schedule
Answer: C,E
NEW QUESTION # 90
Reference module: Defining an action for outbound
Which statement is true about email treatments?
- A. You can personalize the email subject, for example, Dear <customer name>
- B. When you use a seed list to test an email, the personalization attributes do not appear in the received email
- C. You must always embed the images in the email
- D. When you design emails using external tools, you cannot include Pega-specific personalization tags
Answer: A
NEW QUESTION # 91
Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach. The company is introducing a new data plan.
Which two channels can the company use to present the new data plan to a customer? (Choose Two)
- A. Billboard
- B. Television
- C. Chatbot
- D. Retail store
Answer: C,D
NEW QUESTION # 92
MyCo, a telecom company, wants to send promotional emails to give away phone accessories. The accessories can only be given away in batches of 50. When the stock in a batch is completed, a new batch can be promoted again.
You have decided to use volume constraint to limit the number of actions in a batch.
To meet the business requirement, what Reset Interval setting do you select?
- A. Daily
- B. Reset Interval does not matter for this scenario
- C. Manual
- D. When accessed
Answer: C
NEW QUESTION # 93
U+ Bank uses a Next-Best-Action decision strategy to automatically approve credit card limit changes requested by customers. A scorecard model determines the customer credit score. The automatic approval of credit card limits are processed based on the following criteria set by the bank:
The bank wants to change the threshold value for the USD 2000 credit limit from "<175" to "<200".
As a Strategy Designer, how do you implement this change?
- A. Change the cutoff value in the results tab of the scorecard model
- B. Map the score value in the decision strategy to "<=200".
- C. Change the cutoff value in the results tab of the scorecard decision component
- D. Change in the strategy the condition from ".pxSegment <=175" to ".pxSegment <=200"
Answer: A
NEW QUESTION # 94
The arbitration factor that allows you to assign financial values to actions is called: _________.
- A. action value
- B. propensity
- C. context weighting
- D. business levers
Answer: A
NEW QUESTION # 95
In a call-center application that receives Next-Best-Actions from Pega Customer Decision Hub, the customer service representative (CSR) is _________.
- A. always expected to sell a product or service irrespective of the customer's call intent
- B. forced to follow a strict path of recommended steps, from which the CSR cannot deviate
- C. expected to improvise based on some basic customer information displayed on screen
- D. guided on the next important conversation to have with the customer
Answer: D
NEW QUESTION # 96
Myco, a telecommunications company, has introduced new data plans for students. The company wants to present offers to customers based on the responses of a test group that already received the offer. Which arbitration factor do you configure to implement this requirement?
- A. Action value
- B. Context weighting
- C. Business levers
- D. Propensity
Answer: D
NEW QUESTION # 97
An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel.
If the following volume constraint is applied, how many actions are delivered by the outbound run?
- A. 0
- B. 75 emails 25 SMSes
- C. 75 SMSes and 25 emails
- D. 1
Answer: A
NEW QUESTION # 98
Myco, a telco, wants to present their customers with new credit card offers - the Diamond card, the Platinum card, and the Gold card - on their web portal. As a decisioning consultant, you want to determine which will be the best performing action by running a distribution test. In this scenario, which report will test this requirement?
- A. Channel Report
- B. Bias Report
- C. Action Distribution Report
- D. Action Priority Report
Answer: D
NEW QUESTION # 99
To which types of decisions can Pega Customer Decision Hub be applied?
- A. Determining the cause of a customer's problem
- B. Determining why response rates for a campaign in one region are below average
- C. Determining how to optimize the product portfolio to increase market share
- D. Determining how to retain a customer
Answer: D
NEW QUESTION # 100
U+ Bank has launched a new credit card for all customers with a premium bank account. As a decisioning consultant, you need to create actions that involve the full customer life cycle: marketing, sales, and service.
Which two valid actions do you create? (Choose Two)
- A. Credit card number
- B. No annual fee credit card
- C. Credit card status
- D. 1% cash back credit card
Answer: B,D
NEW QUESTION # 101
To which types of decisions can Pega Customer Decision Hub be applied?
- A. Determining the cause of a customer's problem
- B. Determining why response rates for a campaign in one region are below average
- C. Determining how to retain a customer
- D. Determining how to optimize the product portfolio to increase market share
Answer: D
NEW QUESTION # 102
Reference module: Avoiding overexposure of actions in outbound.
U+ Bank's marketing department currently promotes various credit card offers by sending emails to qualified customers. Now the bank wants to limit the number of emails sent to their customers irrespective of past outcomes with a particular offer and customer. Which of the following options allows you to implement this business requirement?
- A. Customer contact limits
- B. Volume constraints
- C. Suppression policies
- D. Suitability rules
Answer: A
NEW QUESTION # 103
Reference module: Analyzing customer distribution using Pega Value Finder Which two of the following statements are true about Value Finder? (Choose Two)
- A. Provides recommendations to loosen strict conditions
- B. Projects estimated value of the subsequent next-best-action run
- C. Shows the distribution of under-served customers across different groups
- D. Identifies engagement policy conditions with bias
Answer: A,C
NEW QUESTION # 104
DRAG DROP
The U+ Bank marketing department wants to leverage the next-best-action capability of Pega Customer Decision Hub on its website to promote new offers to each customer.
Place the events in the sequential order.
Answer:
Explanation:
NEW QUESTION # 105
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The PEGAPCDC87V1 certification exam is targeted at professionals who have experience working with Pega Decisioning solutions and want to validate their skills and knowledge. PEGAPCDC87V1 exam is also suitable for individuals who are interested in pursuing a career in Pega Decisioning consulting, as it provides a comprehensive understanding of Pega Decisioning concepts.
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