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NEW QUESTION 12
Myco, a telecom company, uses Pega Customer Decision Hub to present offers to qualified customers. The business recently decided to send offer messages through the email channel. The Design department has designed an email treatment which includes dynamic placeholders.
As a decisioning consultant, what do you use in order to test the visualization and the rendering of the email content, including replacing of the placeholders with customer information?
- A. a seed list from the Test Message tab
- B. preview section from the email content editor
- C. a list of customer email addresses from the Test Message tab
- D. schedule an outbound run with a limited number of customers
Answer: A
NEW QUESTION 13
U+ Bank has recently started using Pega Customer Decision Hub to display the first credit card offer, the Standard card, to every customer who logs in to their website.
Which three tasks do you need to perform to implement this requirement? (Choose Three)
- A. Define customer contact policies
- B. Define customer engagement polices
- C. Set up business structure to Sales/CreditCards
- D. Create the action and its web treatment
- E. Create and configure the real-time container
Answer: C,D,E
NEW QUESTION 14
The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Price of the shoe, minus the Cost to acquire the shoe.
The details of the shoes are provided in the following table:
According to the decision strategy, what is the output of component in the blank space highlighted in red?
- A. Nike, Adidas, Puma, Reebok
- B. Nike
- C. Reebok
- D. Reebok, Puma, Adidas, Nike
Answer: C
NEW QUESTION 15
HOTSPOT
Myco, a telecom company, has come up with a new data plan group to suit its customers' needs. The below table lists the three data plan actions and the criteria a customer should satisfy to qualify for the offer.
How do you configure the engagement policies to implement this requirement?
Answer:
Explanation:
NEW QUESTION 16
U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub.
Using the decision table, which label is returned for a customer with a credit score of 240 and an average balance 35000?
- A. Very Poor
- B. Poor
- C. Good
- D. Fair
Answer: D
NEW QUESTION 17
U+ Bank uses a Next-Best-Action decision strategy to automatically approve credit card limit changes requested by customers. A scorecard model determines the customer credit score.
The automatic approval of credit card limits are processed based on the following criteria set by the bank:
The bank wants to change the threshold value for the USD 2000 credit limit from "<175" to "<200".
As a Strategy Designer, how do you implement this change?
- A. Change the cutoff value in the results tab of the scorecard model
- B. Change in the strategy the condition from ".pxSegment <=175" to ".pxSegment <=200"
- C. Change the cutoff value in the results tab of the scorecard decision component
- D. Map the score value in the decision strategy to "<=200".
Answer: A
NEW QUESTION 18
As a decisioning consultant, you advise the board on the business issues for which they must use the Next-Best-Action strategy.
Which three business issues do you recommend? (Choose Three)
- A. Service
- B. Accounting
- C. Retention
- D. Resource Planning
- E. Collections
Answer: A,C,E
NEW QUESTION 19
The U+ Bank marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want customers to receive more than four promotional emails per quarter, regardless of past responses to that action by the customer.
Which option allows you to implement the business requirement?
- A. Customer contact limits
- B. Suitability rules
- C. Volume constraints
- D. Suppression policies
Answer: A
NEW QUESTION 20
MyCo, a telecom company, wants to present their customers on Facebook with customer-centric mobile internet offers.
What action must MyCo take to meet this business requirement?
- A. Make a call
- B. Place a paid ad
- C. Create a Facebook post
- D. Send an email
Answer: B
NEW QUESTION 21
A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next-Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.
Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?
- A. Call intent detection
- B. Interaction history
- C. Offers ranking
- D. Dispute handling strategy
Answer: C
NEW QUESTION 22
The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Price of the shoe, minus the Cost to acquire the shoe.
The details of the shoes are provided in the following table:
What is the number of outputs that each component has?
- A. Set-Property=1, Results=4
- B. Set-Property=4, Results=1
- C. Set-Property=4, Results=4
- D. Set-Property=1, Results=1
Answer: B
NEW QUESTION 23
U+ Bank, a retail bank, wants to show home loan offers to customers who log in to their website. U+ Bank decides to use the Pega Customer Decision Hub.
What information does the U+ Bank website receive in response to the real-time container request by Customer Decision Hub?
- A. Only relevant action details and its treatment details
- B. Only the action name and description
- C. Only the image location
- D. Only the image location and its placement type
Answer: A
NEW QUESTION 24
To access a property from an unconnected component, you use the____________.
- A. customer-dot-property construct
- B. component-dot-property construct
- C. dot-property value directly
- D. property value
Answer: B
NEW QUESTION 25
U+ Bank recently introduced a new credit card offer, Platinum Plus, for its premium customers. As the bank has some financial targets to meet, the business has decided to boost the Platinum plus card.
As a decisioning consultant, how can you ensure that the Platinum Plus offer is prioritized over other offers?
- A. Increase the starting propensity of the Platinum Plus card.
- B. Increase the context weight of the Platinum Plus card.
- C. Increase the action value of the Platinum Plus card.
- D. Increase the business weight of the Platinum Plus card.
Answer: D
NEW QUESTION 26
In Pega Customer Decision Hub, the characteristics of an action are defined by using
- A. plain text
- B. banners
- C. properties
- D. logos
Answer: C
NEW QUESTION 27
MyCo, a telecom company, wants to send promotional emails to give away phone accessories. The accessories can only be given away in batches of 50. When the stock in a batch is completed, a new batch can be promoted again.
You have decided to use volume constraint to limit the number of actions in a batch.
To meet the business requirement, what Reset Interval setting do you select?
- A. Daily
- B. Reset Interval does not matter for this scenario
- C. When accessed
- D. Manual
Answer: D
NEW QUESTION 28
Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach. The company is introducing a new data plan.
Which two channels can the company use to present the new data plan to a customer? (Choose Two)
- A. Billboard
- B. Retail store
- C. Television
- D. Chatbot
Answer: B,D
NEW QUESTION 29
U+ Bank's marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want to show offers on a customer's account page if the customer has already received three home loan offers in the last two weeks.
What do you need to define to implement the business requirement?
- A. Volume constraints
- B. Suppression policy
- C. Applicability rules
- D. Customer contact limits
Answer: B
NEW QUESTION 30
U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. You have already created an action flow template with the desired flow pattern and reused it for all the credit card actions.
What must you do to ensure that this action is not selected for any customers?
- A. Set the action availability to Never
- B. Set the action availability to Within a defined time period
- C. Set the action availability to Template
- D. Set the action availability to Always
Answer: A
NEW QUESTION 31
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