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Avaya Aura® Contact Center Solution Design Sample Questions:

1. AACC interoperates with which two different Avaya applications? (Choose two.)

A) Interaction Center
B) Call Back Automated
C) Proactive Outreach Manager
D) Avaya Work Force Optimization Select

2. During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.
Which Advanced WFO package would the sales person offer AMR Medicure?

A) Quality Monitoring package
B) Workforce Optimization package
C) Automated Quality Monitoring package
D) Workforce Management package

3. Which Avaya Call Recorder provides Active Parallel Redundancy as option?

A) Avaya Contact Recording
B) Avaya Contact Recording Advanced
C) Avaya Basic Contact Recording
D) Avaya Enhanced Contact Recording

4. Refer to the exhibit.

A Contact Center administrator uses different tools and applications In the Contact Center environment.
Which application is shown In the exhibit?

A) Avaya one-X® Agent Desktop
B) Agent Map
C) Avaya Agent Desktop
D) Avaya Contact Center Orchestration Designer

5. In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

A) What are the agent performance reporting requirements?
B) What Is the IVR name?
C) Which system support click-to-call from the web?
D) What is the percentage of customer support Issues that are resolved In one call?
E) What are the customer support pain points?

Solutions: