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Avaya 72201X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Call Flow Analysis | 15%-20% | - Call Processing
|
| Troubleshooting Avaya Aura Core Components | 25%-30% | - Support Operations
|
| Voice Networking Fundamentals | 10%-15% | - Protocols and Standards
|
| Maintenance and Support Best Practices | 5%-10% | - Operational Tasks
|
| System Monitoring and Diagnostic Tools | 20%-25% | - Troubleshooting Utilities
|
| Avaya Aura Core Architecture | 20%-25% | - Core Components Overview
|
Avaya Aura® Core Components Support Certified Sample Questions:
1. Which three SIP requests are used to allow an AST endpoint to use features provided by an Avaya Aura Communication Manager (CM)? (Choose three.)
A) OPTIONS
B) NOTIFY
C) SUBSCRIBE
D) REGISTER
E) INVITE
F) CANCEL
2. A customer calls Avaya Support stating their Session Manager (SM) is down. After doing some troubleshooting, the technician sees SM is in the Deny New Service state, and in Restricted license mode.
What does the Restricted license mode indicate in this scenario?
A) The license was installed incorrectly.
B) The license 30 day grace period has expired and SM service is being denied.
C) The SM license is not accessible or does not exist.
D) The SM has exceeded the license capacity and is operating in restricted mode.
E) There is a license error but SM continues to function.
3. When comparing two Remote Worker SIP clients, one is an Avaya Communicator soft client and the other is a
96X1SIP hardphone, which statement is true?
A) The Avaya Communicator receives its SIP Controller List via 46xxsettings.txt file download, whereas the 96x1 receives its SIP Controller List by PPM download.
B) Avaya Communicator registers with SM via SBCE whereas the 96X1SIP telephone registers with CM via SBCE.
C) If required, Avaya Communicator and 96X1SIP clients will automatically upgrade themselves from software stored on the SBCE.
D) Both Avaya Communicator and 96X1SIP clients register with SM via SBCE and receive their SIP Controller List by PPM download.
E) Avaya Communicator registers with CM via SBCE whereas the 96X1SIP telephone registers with SM via SBCE.
4. SIP user 1011111 and SIP user 1011112 are both based on the same Session Manager with access to a CM Evolution server. Given the following actions:
Session Manager searches for the called party in the SIP registry, finds it, registers it and routes the call to it.
SIP user 1011111 calls SIP user 1011112, and an Invite request is sent to Session Manager.
Session Manager verifies SIP user 1011111 in the SIP registry and authenticates it. Session Manager checks the SIP user's profile for sequenced applications and (in this example) routes the request to Communication Manager.
Endpoints negotiate codecs and media, and RTP is sent between endpoints.
Communication Manager receives the request from Session Manager, carries out full-call model processing for both endpoints, and routes the call back to Session Manager.
If 1011111 makes a call to 1011112, in which order will the actions take place?
A) 2, 3, 5, 4, 1
B) 2, 3, 1, 4, 5
C) 2, 1, 3, 5, 4
D) 1, 2, 3, 5, 4
E) 2, 3, 5, 1, 4
5. Which screen in the Avaya Aura Media Server will display the Media Server service status and Operational State?
A) Element Status
B) Monitoring
C) Cluster Status
D) System Manager Dashboard
E) Server Status
Solutions:
| Question # 1 Answer: A,B,C | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: E | Question # 5 Answer: A |








