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Simens STI-884 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Siemens SMB Solutions Portfolio | 30% | - OpenScape Office and OpenScape Voice overview - UC applications and collaboration tools - Solution positioning and benefits for SMB |
| Proposal, Pricing & Closing | 20% | - Creating SMB-focused proposals - Pricing models and licensing options - Negotiation and closing techniques |
| SMB Market & Customer Requirements | 25% | - Decision-making process in SMB organizations - Characteristics of SMB segment - Business and communication needs of SMB customers |
| SMB Sales Process & Opportunity Qualification | 25% | - Value-based selling approach - Qualifying customer requirements and budget - Identifying sales opportunities |
Simens SOCA Sales Small & Medium Businesses (SMB) Sample Questions:
1. Which communication products support analog trunking? (Choose two)
A) CISCO UCM 500
B) Avaya IP Office
C) Digium AsteriskNow
D) Alcatel-Lucent OmniPCX Office
2. What are the challenges that a CEO/CIO faces and OpenScape Video helps meet? (Choose two)
A) Fragmented communications.
B) A geographically dispersed organization.
C) Excess of work with limited skills.
D) Surplus staff.
3. Which application was introduced to remove the need for multiple answering machines?
A) RAD
B) Voicemail
C) Auto attendant
D) Call accounting / Call logging
4. What are the benefits of unified messaging? (Choose three)
A) Combines the management of voice, fax, and conventional e-mail messages in a single inbox that can be accessed through a conventional e-mail client or a telephone.
B) Allows people using same technologies, same media, and same terminals only to communicate to anyone, anywhere, and at any time.
C) Allows a single-point access to messaging, regardless of whether the individual has been issued a computer, PDA, smartphone, or a basic wired or cellular phone.
D) Enables the delivery of value-added services to end-users that make mobile communications simpler, easier to use, and more productive.
5. Which is an indicator for opportunity if your prospect is a Value Chief?
A) The prospect has a PC network upgrade planned for implementing a new application.
B) The prospect is interested in IP technology but is uneasy about a large initial investment.
C) The prospect is investigating productivity features to make the business more efficient.
D) The prospect is moving to a new, more cost-effective office space.
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: A,B | Question # 3 Answer: B | Question # 4 Answer: A,C,D | Question # 5 Answer: B |








