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SAP C-C4C12-1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales Planning and Forecasting | <8% | - Planning hierarchy setup - Forecast categories |
| Topic 2: Implementation Basics | <8% | - System scoping and fine-tuning - Project lifecycle overview |
| Topic 3: Quotation and Sales Order Management | 8%–12% | - Document flow and status management - Sales order integration - Quote creation and processing |
| Topic 4: Territory Management | <8% | - Territory definition and assignment - Realignment rules |
| Topic 5: Lead and Opportunity Management | 8%–12% | - Sales methodology configuration - Lead qualification and conversion - Opportunity lifecycle and forecasting |
| Topic 6: Account and Contact Management | <8% | - Relationship management - Master data maintenance |
| Topic 7: Product and Pricing | 8%–12% | - Product master data - Pricing configuration - Price lists and discount determination |
| Topic 8: Visit Planning and Execution | <8% | - Mobile and offline features - Activity planning |
| Topic 9: Personalization and Extensibility | <8% | - Extension fields - Mashups and embedded components |
| Topic 10: Data Migration | <8% | - Migration templates and tools - Import/export procedures |
| Topic 11: Reporting and Analytics | 8%–12% | - Data sources and key figures - Standard reports and dashboards - Custom report creation |
| Topic 12: Integration | 8%–12% | - Integration with SAP ERP / CRM - Middleware and communication arrangements - Web services and APIs |
| Topic 13: User Management | 8%–12% | - Business user setup - Organizational structure - Role and access management |
| Topic 14: Notification and Approval Processes | <8% | - Workflow rules - Approval process setup |
| Topic 15: Fine Tuning | <8% | - Business configuration activities - Adaptation tools |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
1. Which of the following activities can you perform when you configure territory hierarchies? (2 correct answers)
A) Upload Territory Hierarchy from Excel
B) Create multiple Root Hierarchies
C) Define Sales Hierarchy Levels
D) Assign employee substitute to Territory Hierarchies
2. You need to create a URL mashup on the Account Overview to open a Google search. Which of the following elements are mandatory to configure the mashup?
A) Description
B) Port Type Package
C) Port Binding
D) Category
3. Based on which organizational elements can you define sales area information in the product master? (2 correct answers)
A) Distribution Channel
B) Territory
C) Sales Organization
D) Sales unit
4. When do you implement the Approval process in SAP Hybris Cloud for Customer? (3 correct answers)
A) You want another user to review a business object before it can be processed further
B) You want different reviewers for a business object based on different conditions
C) You want to define multiple review processes for the same business object
D) You want to define multiple review steps for the same business object
E) You want the direct approver of a business object to be the reporting line manager
5. A Bill of Material was triggered from SAP Hybris Cloud for Customer using the Request External Pricing option. Where can the pricing and quantity be edited?
A) In the parent item only
B) In both the parent item and the child item
C) In the quotation header
D) In the child item only
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: C | Question # 3 Answer: A,C | Question # 4 Answer: A,B,D | Question # 5 Answer: A |








