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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

Question 1

Your client has set up an #ama channel for when business leaders host "Ask Me Anything" (AMA) sessions and your client wants to encourage organized engagement.
Which two best practices, when used together, will encourage engagement while keeping the channel as organized as possible?

A. Ask employees to respond to messages with emoji reactions.
B. Encourage employees to delete answered questions to keep the channel organized.
C. Leave posting permissions open to encourage engagement.
D. Restrict posting permissions to include only the session moderators.
E. Create a workflow where employees can engage by submitting questions.

Question 2

Your client is launching Enterprise Grid and has a requirement to allow some members to log in to Slack using their username and password.
What settings should you recommend to make sure the members are able to log in?

A. In the org settings dashboard, under SSO settings, manually add members to be excluded from using SSO.
B. In the workspace admin dashboard, under SSO settings, upload a csv list of the members to be excluded from using SSO.
C. In the workspace settings dashboard, under SSO settings, manually add members to be excluded from using SSO.
D. In the org settings dashboard, under SSO settings, upload a csv list of the members to be excluded from using SSO.

Question 3

What is one possible reason a client would pursue a grid migration?

A. To be able to use Slack Connect with external organizations
B. To migrate one grid instance into another grid instance
C. To enable a common set of policies & settings for all workspaces in a grid
D. To enable Slack workflows and integrations

Question 4

You are designing your client's grid recommendation. They are currently switching between multiple workspaces and often report feeling overwhelmed.
Which best practice will be most effective to decrease the movement between channels?

A. Ensure all workspaces are created out of necessity.
B. Follow the 80/20 rule working in a primary workspace versus additional workspaces.
C. Enable multi-workspace channels.
D. Design with future growth as a key consideration.

Question 5

You just kicked off a new engagement with a customer and you're in the initial experience discovery phase, gathering information about your customer.
Why is it important to ask your client about existing Slack apps and frequently used apps for the Slack launch experience?

A. There may be opportunities for new Slack integrations that can make the Slack user experience more productive.
B. There may be apps that impede the adoption of Slack.
C. Users may need training on other apps to make their work more productive.
D. There may be unequal access to apps based on teams and departments.

Solutions: