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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

Question 1

Universal Containers deploys a new Agentforce Service Agent into the company's website but is getting feedback that the Service Agent is not providing answers to customer questions that are found in the company's Salesforce Knowledge articles. What is the likely issue?

A. The Agentforce Service Agent user was not given the Allow View Knowledge permission set.
B. The Agentforce Service Agent user needs to be created under the standard Agent Knowledge profile.
C. The Agentforce Service Agent user is not assigned the correct Agent Type License.

Question 2

Universal Containers implemented Agent for its users. One user complains that Agent is not deleting activities from the past 7 days. What is the reason for this issue?

A. Agent does not have the permission to delete the user's records.
B. Agent Delete Record Action permission is not associated to the user.
C. Agent does not support the Delete Record action.

Question 3

What is the main benefit of using a Knowledge article in an Agentforce Data Library?

A. Only the retriever for Knowledge articles allows for agents to access Knowledge from both inside the platform and on a customer's website.
B. The retriever for Knowledge articles has better accuracy and performance than the default retriever.
C. It provides a structured, searchable repository of approved documents so the agent can retrieve reliable information for each inquiry..

Question 4

In Model Playground, which hyperparameters of an existing Salesforce-enabled foundational model can An Agentforce change?

A. Temperature, Frequency Penalty, Output Tokens
B. Temperature, Top-k sampling, Presence Penalty
C. Temperature, Frequency Penalty, Presence Penalty

Question 5

Universal Containers (UC) wants to enable its sales team to use Al to suggest recommended products from its catalog. Which type of prompt template should UC use?

A. Record summary prompt template
B. Email generation prompt template
C. Flex prompt template

Solutions: