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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Public Sector Data Model | 20% | - Service territory and location-based services - Permit and license object relationships - Case and investigation management - Constituent and household data model |
| Topic 2: Implementation Considerations | 20% | - Integration patterns for government systems - Data migration considerations - Security and compliance requirements - User adoption strategies |
| Topic 3: Configuration and Customization | 15% | - Lightning Experience customization - Reporting and analytics for public sector - Constituent engagement portal configuration - Workflow and approval processes |
| Topic 4: Government Community Cloud | 20% | - GCC features and capabilities - Permitting and licensing capabilities - Constituent engagement features - Case management for government |
| Topic 5: Best Practices and Governance | 10% | - Public sector implementation best practices - Performance optimization - Accessibility and compliance standards |
| Topic 6: Public Sector Solutions Overview | 15% | - Salesforce Public Sector Solutions product positioning - Government and Public Sector industry fundamentals - Key use cases and common scenarios |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
1. The City of Snaxboro has several License and Permit forms that are long and complex.
Applicants often fill out these forms incorrectly and forget to submit key pieces of information, resulting in requests for more information on their applications. The city wants to use Public Sector Solutions and digitize these forms to increase the accuracy of information submitted by applicants and reduce processing times. What three recommendations should a Technical Consultant provide to the city to achieve this?
A) Review the application forms and try to replicate them as much as possible in a single step using OmniScripts.
B) Add spaces in the names of each of the elements. This ensures improvement to OmniScript's load time.
C) Review the application forms and find logical points in the process that can be broken into shorter steps.
D) Analyze all the application forms and create simple, reusable OmniScripts for processes that are repeatable.
E) Create a PDF form and integrate it with the Public Sector Solutions application intake form process
2. A Public Sector Organization (PSO) is implementing Public Sector Solutions. It has a requirement that they would like to keep a list of assessment indicators that their teams will use during inspections and have those indicators mapped to regulatory codes that team members can reference. Leveraging the Public Sector Solutions data model, how can the Technical Consultant meet the requirement for the PSO?
A) Create a lookup relationship on both objects to a junction object called Regulatory Code Map
B) Create a master-detail relationship between Regulatory Code and Assessment Indicator
C) Use the Regulatory Code Assessment Indicator junction object
D) Use the Assessment Indicator Regulatory Code junction object
3. A nonprofit organization that works for displaced and unemployed persons has seen a large number of unemployed claims and currently uses Public Sector Solutions to set up and disperse funds. The System Administrator is responsible for setting the correct business rule using Decision Explainer for Unemployment benefits. Which two Decision Explainers can be utilized?
A) Education loan eligibility checks
B) Individual and business application fees
C) Person Loans
D) Car Loan
4. A Public Sector Organization (PSO) is seeking to improve how they manage its community grants and would like to introduce a new portal to allow Organizations to apply for grants. The PSO would also like to improve its internal processes and use the Grants Management package from Public Sector Solutions. The PSO currently uses Salesforce in a minimal capacity, with their staff using the Salesforce Classic UI. In addition to procuring Grants Management licenses, what other three prerequisites should the Technical Consultant advise the PSO are required?
A) Enable Web-to-Lead
B) Migrate Users to Lightning Experience
C) Enable Chatter
D) Customer Community Plus Licenses
E) Customer Community Licenses
5. A government agency would like to standardize its grant funding process and is looking for a solution to prioritize and award funds to the most eligible grant-seekers using Public Sector Solutions. What three components should a technical consultant configure to define applicants' eligibility and help with application prioritization?
A) Create an Application Form using Web-to-Case
B) Create an Application Form using OmniScript Designer
C) Create a Decision Matrix using BRE
D) Create an Application Form using Web-to-Lead
E) Create an Expression Set using BRE
Solutions:
| Question # 1 Answer: C,D,E | Question # 2 Answer: C | Question # 3 Answer: A,B | Question # 4 Answer: B,C,D | Question # 5 Answer: B,C,E |








