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CIPS L5M9 Exam Syllabus Topics:

CIPS Operations Management Sample Questions:

1. The operating process which ensures projects are completed according to customers' specifications is known as what?

A) process selection
B) project management
C) quality control
D) procurement

2. Which improvement theory follows the maxim of 'don't automate, obliterate'?

A) ERP
B) Continuous Improvement
C) Benchmarking
D) BPR

3. When processing low volumes of a product, specialisation is high and it is therefore possible to create products at a lower unit cost. Is this TRUE?

A) yes- when producing low volumes of a product, cost savings can be transferred to the customer
B) no- the volume of products created does not impact upon unit costs as these are fixed in advance
C) yes- staff gain specialities when there is less products to create
D) no- creating products in low volumes often leads to a higher unit cost

4. Moto Ltd is a car manufacturer based in Japan. They implement a Kansei Engineering process. In Kansei Engineering which of the following is considered?

A) ethical considerations
B) costs of raw materials
C) environmental impact
D) customer emotions

5. Paul is conducting a Quality Assessment on the products created at a fabric factory. Among other factors, he believes quality is concerned with conformance and aesthetics. Is Paul correct?

A) No- quality is not concerned with aesthetics
B) Yes- other criteria include performance and reliability
C) No- quality criteria includes performance and reliability
D) Yes- other criteria include cost and speed

Solutions: