MB-230 Structure
- Candidates can take 180 minutes to complete the final exam.
- The format of the questions can be multiple-choice, drag and drop, build lists, active screen, etc.
- The number of questions ranges from 40 to 60.
- It is delivered in English.
- The cost of such an exam is $165 based on the country, where the exam is proctored.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
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Microsoft MB-230 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implement routing and work distribution | null | - Configure unified routing
|
| Implement Connected Customer Service | 2-6% | - Set up IoT and field service integration |
| Implement Microsoft Power Platform integration | 2-6% | - Integrate Power Apps and Power Automate
|
| Implement scheduling | 10-14% | - Configure service scheduling
|
| Manage analytics, visualizations, and insights | 5-9% | - Create and manage dashboards and reports
|
| Manage entitlements and service level agreements (SLAs) | 15-19% | - Implement SLAs
|
| Manage cases and knowledge management | 51-55% | - Implement knowledge management
|
| Implement Customer Service multi-session experience | 5-9% | - Configure Customer Service workspace
|








