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ITILSC-OSA Exam Entry Criteria
For those in need of training and testing for the ITILSC-OSA test, they should be holding the ITIL Foundation certificate, which is in ITSM and which must be provided to enable admission. In case you have any of these qualifications, you will be allowed to start preparing for the exam if you also have:
- Earlier versions of ITIL V2 Foundation including Foundation Bridge;
- ITIL Expert certification in ITSM, which needs to have been achieved through the Practitioner or Service Manager bridging process.
To fully qualify for the ITILSC-OSA exam, more prerequisites are needed, and they include:
- Having between 2 and 4 years of experience as a specialist who has worked with ITSM is highly advised;
- The ITIL Foundation certificate in ITSM;
- At least 12 hours of personal study, which involves a review of the required syllabus as well as critical aspects of core guidance of the ITIL Service Operation that is directed at the exam preparation, and to be specific at Chapter 2 that deals with the service management as a practice.
- Not less than 30 hours of training, which exclude breaks as well as time for summary review, and which should have to be accessed through an authorized trainer or an e-learning plan that has an accreditation;
EXIN ITILSC-OSA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Introduction to Operational Support and Analysis | - Overview of OSA in ITIL Service Lifecycle
|
| Topic 2: Access Management | - Access Management Process
|
| Topic 3: Event Management | - Event Management Process
|
| Topic 4: Technology and Implementation Considerations | - Technology in OSA
|
| Topic 5: Functions and Roles | - Operational Roles & Functions
|
| Topic 6: Service Desk | - Service Desk Function
|
| Topic 7: Problem Management | - Problem Management Process
|
| Topic 8: Request Fulfilment | - Request Fulfilment Process
|
| Topic 9: Incident Management | - Incident Management Process
|
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