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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. An organization experienced a security attack. A hacker accessed a system using login information gathered from social media sites. The incident was identified quickly and systems were restored without significant loss.
Which type of control should be improved?

A) Integrity
B) Prevention
C) Correction
D) Detection

2. An organization has recently received feedback from its employees that many key applications are missing important functionality or are too difficult to use.
How can the 'software development and management' practice help address the situation?

A) By ensuring that an Agile software development lifecycle approach is adopted
B) By ensuring that the organization's current and future needs are supported by effective solution proposals
C) By ensuring that new and changed application components meet agreed criteria
D) By ensuring that the applications continually meet the organization's requirements and quality criteria

3. A digital product team is composed of people who each have deep expertise in one area but sufficient knowledge to contribute in several others.
Which concept does this describe?

A) Segregation of duties
B) Command and control
C) Matrix management
D) T-shaped people

4. What does a digital organization have to do to create or maintain a competitive advantage?

A) Deliver innovative new products and services quickly and reliably
B) Change how the IT function develops products and services
C) Provide multiple, integrated support channels for products and services
D) Use digital products to automate interactions with consumers

5. A newly released IT service has been impacted by downtime. Time to market is critical with this service and so the development team is pushing to continue releasing new features. A site reliability engineering (SRE) team has been assigned to the service.
Which approach should the SRE team recommend to balance the requirements for high availability and short time to market?

A) Set an error budget for stability improvements
B) Track the number and duration of incidents
C) Review the system's warranty requirements
D) Focus on improving mean time between failures

Solutions: