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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A user requires these capabilities:
- Participate in telephone campaigns.
- Speak to an agent without the customer hearing.
What is the least privileged role that provides the required capabilities?

A) Supervisor
B) Premium Agent
C) Administrator
D) Standard Agent

2. What are the two types of Local Gateway trunking models with Webex Calling? (Choose two.)

A) PSTN trunks
B) DNS-based trunks
C) registration-based trunks
D) enterprise trunks
E) certificate-based trunks

3. A system administrator is updating the Agent Desktop layout to include a custom widget designed to execute background logic that triggers a custom CRM screen pop upon the arrival of an SMS.
Under which area object must the widget be configured?

A) Headless
B) Navigation
C) Persistent
D) Panel

4. What are two characteristics of the Microsoft Dynamics 365 Connector integration for Cisco Webex Contact Center? (Choose two.)

A) It supports OAuth certificate-based authentication.
B) It provides agent state syncing between platforms.
C) It supports read-write and read-only configurations.
D) It provides customizable CRM agent workflows from WxCC.
E) It supports TLS API encryption.

5. Drag and Drop Question
The Cisco Webex Contact Center manager asks for a report that summarizes this information from the previous week:
- List of each call
- Caller's number
- Queue and queue duration
- Final agent
Drag and drop the fields from the left onto the corresponding categories on the right that are needed to create this report. Not all options are used.

Solutions: