How much IBM Business Partner SaaS Support Mastery Test v1 costs

• Passing Score: 34 or higher
• Types of questions: Performance Based Questions
• Examination Fees: $180 USD
• Examination Name: IBM Business Partner SaaS Support Mastery Test v1
• No of Questions: 48 Questions
• Length of Exam: 75 min

Exam Topics

The following are covered in IBM P9560-043 practice exams and IBM P9560-043 practice test:

• Overview of Support through the SaaS Support Portal
• Overview of Support through the SaaS Support Portal
• Software Support Portal Escalation Process
• Support Roles and Responsibilities
• Level 2 Support: IBM Responsibilities
• Software Support Portal
• Level 1 Support: Business Partner Responsibilities
• SaaS Support Portal Escalation Process
• SaaS Support Portal
• SaaS Support Portal Severity Levels
• Overview of Dealing with Problems
• Overview of Support through the Software Support Portal
• End User Responsibilities
• Software Support Portal Knowledgebase
• Software Support Portal Severity Levels
• Objective of IBM Support
• Where to go for Level 2 Support
• SaaS Support Portal Knowledgebase

Reference: https://www.ibm.com/certify/mastery?id=P9560-043

The benefit in Obtaining the C9530-001 Exam Certification

After completion with IBM P9560-043 exam dumps, you can do the following:

Manage all aspects of the support relationship with your End Users, including:

• Managing End User satisfaction issues
• All communication with your End User
• Obtaining additional information for debugging
• Work with IBM on issues sent to IBM Level 2 Support, including getting additional information from the End User needed to reproduce the error or problem.
• For any critical issue (Severity 1) escalated to IBM, have resources available to jointly work with IBM until relief can be obtained (in line with IBM's standard 24x7 for critical problems). If you are not able to provide resources, the severity may be downgraded.
• Qualifying incoming calls verifying each End User's entitlement and determining if it is a new call or a call for an existing incident / case
• Providing regular status updates,
• confirming next steps in problem investigations
• Implement solution, workaround or fix, as provided by IBM.
• Resolve / answer how-to, education and technical questions and provide best practices consultation
• Providing regular status updates
• Include the Technical Support as specified in the applicable
• Having committed responses times
• Submit content to fill any knowledge gaps that exist in the IBM knowledge based support portal for the IBM SaaS product
• Identify known errors and provide resolution to End User
• Identify unknown errors / problem with the IBM SaaS products, try to debug and resolve and open an IBM Level 2 case for errors / problems that you can not resolve on your own
• Assigning severity
• Setting realistic expectations
• Add content to IBM knowledge base support portal(s) for the IBM SaaS products to fill any knowledge gaps that exist for known errors or problems
• Managing cases from the first call through to resolution
• Logging all calls
• As feasible providing solutions, workarounds or fixes for errors / problems
• For any critical issue (Severity 1) have resources available to jointly work with the Business Partner until relief can be obtained
• Tracking customer incidents / cases
• Have and maintain a system
• Performing technical analysis on error / problem submitted to IBM Level 2 Support

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