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IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. At what stage must the OneTeam Format Alter (1654) be completed?

A) Before escalating the PMR to L2 support.
B) During Problem Management Record (PMR) closure.
C) After the customer has been contacted for the first time.
D) When analyzing the problem.

2. What is the best reason for quality written technical communication?

A) To ensure our customers can understand what has been written.
B) Allows IBM to be competitive, provides greater understanding of message, and ensure less confusion of meaning and intent.
C) Allows IBM to stay competitive, helps sell the product, provides greater understanding of message, and ensures less confusion of meaning and intent.
D) To ensure our clients can read and understand emails.

3. A customer opened a PMR to request a fixpack for WebSphere Application Server. What action should the L1 support professional take?

A) Close the PMR as it is out of L1 support scope.
B) Contact L3 to get fixpack.
C) Post thread in developerWorks forum and direct the customer to it.
D) Search for fixpack and provide link and instruction to customer.

4. A L1 support professional has received an email from a customer in reply to a request for additional information.
Which one of the following is the correct course of action to updating the PMR?
The L1 support professional should copy the email:

A) editing out all of the error information, including any confidential information
B) in its entirety
C) Editingthe error information down to just the relevant section
D) the error information down to just the relevant section and remove any confidential information

5. On EcuRepwhat file action for the problem analysis section is valid?

A) Log analyzer
B) Explore
C) IBM Thread and Monitor Analyzer
D) Search Files

Solutions: