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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company provides gas, electricity, and warranty services to its customers. When a customer calls for help, the agent needs to see the products and services they have purchased.
Which object does the Energy and Utilities Cloud data model use to store this information?

A) Asset
B) Premise
C) Contract
D) Account

2. An energy company is implementing the CPQ module of Energy and Utilities Cloud. The consultant set up the Advanced Rule on the Order with the Entity Filter type "Qualification." The filter selects the accounts with the condition CreatedDate < 365 days.
Which scenario should be executed during the testing phase?

A) Test the product eligibility: The product will not be not available for accounts older that 365 days
B) Test the account creation: Accounts younger than 365 days won't be qualified for creation.
C) Test the account creation: Accounts older than 365 days will not be qualified for creation.
D) Test the order creation: Order can't be created for the account older than 365 days.

3. A utility customer runs the majority of their current processes using backoffice CIS, billing, and other thirdparty integrations. As part of the enterprise digital transformation initiative to improve end-to-end experiences, they chose Energy and Utilities Cloud with an incremental rollout strategy, beginning with employee transformation.
What solution component of Energy and Utilities Cloud should be recommended and mapped to get them started on the transformation journey?

A) utility 360
B) utility Cx
C) Partner Management

4. A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.
What license is needed to complete this customer requirement?

A) Salesforce Service Console license
B) Energy and Utilities Base Service license
C) Salesforce Field Service license
D) Salesforce Contact Center license

5. Which two items are necessary before starting a data mapping exercise from the billing system to Energy and Utilities Cloud?
Choose 2 answers

A) Technical connection details for the billing system
B) Project team roles and responsibilities
C) A decision on the tool or technology that will be used for migrating the data (ETL)
D) Understanding of the Energy and Utilities customer data model
E) A high-level object map of the entities and fields used by the billing system

Solutions: