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Avaya 37820X Exam Syllabus Topics:

Avaya Midsize Solution Design Sample Questions:

1. What are two reasons to use Voicemail Pro for recording? (Choose two.)

A) No additional licensing is needed to allow any user call recording via a button.
B) Each Avaya Contact Center Select voice agent license includes a recording license.
C) It offers live monitoring of voice and screens.
D) It provides reporting such as how many times a call was put on hold.

2. With the Avaya J100 Series IX IP phones, which feature requires PoE Class 2?

A) The J100 wireless module
B) The JBM24/JEM24 button module
C) The built-in volume boost
D) The color display

3. What is one of the features of the Avaya Vantage K165 that makes it different than the Avaya Vantage K175?

A) It has visible mechanical buttons.
B) It is not an all glass device.
C) It does not Include a camera.
D) It has a smaller touch screen.

4. A Customer wants to clarify the maximum number of logged-in Agents in his virtualized ACCS with an How many agents can be logged-in to the Agent Desktop at the same time In a High-End solution?

A) 350
B) 450
C) 250
D) 150

5. Refer to the IT-FAC scenario and exhibits.



The customer. Island Tropics Family Amusement Center has received solution designs from two different vendors, Vendor A and Vendor B. As the manufacturer's representative, the customer wants you to explain the merits and limitations of each solution. For the Mobile Users' portion of the solution. Vendor A has proposed using a DECT solution instead of using smartphones.
What are two characteristics of this mobility solution? (Choose two.)

A) It uses a line of ruggedized endpoints.
B) It supports off-premise connectivity.
C) It operates on a separate DECT network.
D) It utilizes the WiFi network of APs.

Solutions: