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Avaya 6402 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance & Troubleshooting | 10% | - System logs, alarms and debugging tools - Backup, restore and configuration management - Common issues and resolution steps |
| System Architecture & Installation | 25% | - SD card licensing and system ignition - Software installation and upgrade procedures - Network configuration and IP addressing - IP Office 500v2 and Server Edition hardware |
| Voicemail & Applications | 15% | - Auto Attendant and call flows - VoiceMail Pro installation and setup - Licensing for advanced features - Embedded Voicemail configuration |
| System Configuration & Management | 30% | - User profiles, extensions and rights - Short codes, time profiles and call routing - Hunt groups, pickup groups and call distribution - IP Office Manager and Security Settings |
| Endpoints & Trunks | 20% | - DHCP, TFTP and phone provisioning - Media resources and codec settings - Digital, IP and SIP telephone configuration - SIP, PRI and analog trunk setup |
Avaya IP Office Implementation Sample Questions:
1. Which three types of IP trunks are supported in the IP Office? (Choose three.)
A) QSIG B protocol
B) IPDECTline
C) SIP line
D) H.323 line
E) QSIG A protocol
2. Which application within the IP Office product suite provides the ability for call recording?
A) IP Office Manager
B) Customer Call Reporter
C) VoiceMail Pro
D) one-X@ Portal
3. Which two steps must be completed to get Embedded Voice Mail (EVM) Dial by Name to work correctly? (Choose two.)
A) Users need to record theirnames.
B) Add names to the system directory.
C) EmbeddedVoicemail code is set.
D) Configure DialBy Name action off Auto Attendant.
4. A call is directed to the first hunt group, then it overflows to a second hunt group, and then the call is sent to voicemail. By default, to which mailbox was the call sent?
A) both the first and second hunt group user mailboxes
B) the first hunt group mailbox only
C) the second hunt extension group mailbox only
D) the general sampling mailbox because hunt groups do not have mailboxes
5. Given the following System Short Codes and system settings:
What will happen if a user attempts to dial the 500 Short Code?
A) The system will timeout and no extension will be dialed.
B) Extension 210 will be dialed after 4 seconds.
C) Extension 210 will be dialed
D) Extension 203 will be dialed.
Solutions:
| Question # 1 Answer: B,C,D | Question # 2 Answer: C | Question # 3 Answer: A,B | Question # 4 Answer: B | Question # 5 Answer: D |








