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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)

A) by the flashing skill button on the telephone set
B) by the VDN of Origin announcement before call is delivered
C) by the Skill whisper announcement before call: is delivered
D) by the telephone display (a = Originator Name to VDN)

2. Which command is used to find the current CMS release?

A) pkginfo -p cm
B) pkginfo -x cms
C) pkginfo cms
D) pkginfo -r cms

3. Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?

A) ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content
B) Tape backup is called CMSADM, while network backup is referred as Maintenance.
C) Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference
D) MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center

4. Which two Advocate features address the condition called the Supervisor Shuffle? (Choose two)

A) Predicted Wait Time
B) Service Objective
C) Vector queuing priority
D) Reserve Agent

5. Far a sales campaign, the customer created a new VDN 4000 with the names "Sales C".
when running in Avaya CMS supervisor, it does not show the VDN name, only the number.
What must be done to see the name in the report?

A) In Avaya CMS Supervisor, refer to the User Permissions and assign read permissions to the user.
B) On the CMS cmssvc menu, display the authorizations to check if "Global Dictionary" is set.
C) Refer to the system parameter feature in the Communication manager and activate
"Send names" in the reporting adjunct section.
D) In Avaya CMS Supervisor, refer to the Dictionary and assign the names to the new objects.

Solutions: