Examine Avaya 6211 Exam Topics
Configure Media Servers and Gateways
Configure Media Queue
Configure Script Servers
Configure Media Processing Components
Configure Voicemail Media Components
Configure Live Agent Media Components
Configure Recording Media Components
Configure Transcoders
Configure Call Director
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Avaya 6211 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Multimedia Architecture and Components | - Communication Control Toolkit (CCT) - Contact Center Multimedia (CCMM) components |
| Topic 2: Multimedia Contact Handling | - Routing email, web chat and other non-voice contacts - Outbound campaign setup and management |
| Topic 3: Configuring Multimedia Services | - Multimedia routing and configuration - Integration of multimedia with Contact Center Manager Administration (CCMA) |
| Topic 4: Reporting and Maintenance | - Database maintenance and routine tasks - Multimedia reporting and analytics |








