[Q26-Q46] Best Quality SAP C-FSM-2211 Exam Questions ExamTorrent Realistic Practice Exams [2024]

Best Quality SAP C-FSM-2211 Exam Questions ExamTorrent Realistic Practice Exams [2024]

Critical Information To SAP Certified Application Associate - SAP Field Service Management Pass the First Time

SAP C-FSM-2211 Exam Syllabus Topics:

Topic	Details
Topic 1	Mobile SAP Field Service Management application Know the advantages of using business rules and how to apply them for different use cases
Topic 2	Explain where to find analytic reports in SAP Field Service Management Outline the features of Planning and Dispatching and know how to create and assign a service call
Topic 3	Know the main architectural components as well as the basic features of the administration module Explain the entire end-to-end execution steps starting from consumer self-service
Topic 4	Outline the use cases of Smartforms and how to create and use them Explain the basic concepts of integration between SAP Field Service Management
Topic 5	Explain the basic concept of Crowd service Explain the features of mobile Field Service Management application and know how to accept

 

NEW QUESTION # 26
What are some functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.

• A. Service level agreement
• B. Automated scheduling
• C. Ticket routing rules
• D. Customer self-service

Answer: B,D

NEW QUESTION # 27
Who Typically creates Smartform Templates in SAP Field Service management? Choose the correct answer.

• A. BackOffice Administrator
• B. End Customer
• C. Service Engineer
• D. Field Coordinator

Answer: A

NEW QUESTION # 28
Which objects can be synchronized and viewed on the mobile app?

• A. Activity, Service Call, Quotations
• B. Project, Skills, Service Call
• C. Activity, Business Partner, Skills
• D. Activity, Project, Opportunities

Answer: B

NEW QUESTION # 29
Which of the following are valid statuses for Smartform?

• A. Editing, Translation, Closed
• B. Editing, Deactivated, Released
• C. New, Editing, Archived
• D. New, Editing, Released

Answer: B

NEW QUESTION # 30
What can you use to create and manage different absence and reservation types in order to accurately reflect a technician's availability?

• A. Service call
• B. Time slots
• C. Assignment
• D. Activity

Answer: B

NEW QUESTION # 31
Which action in the Time and Material journal allows an approver to send the material record back to the technician to resubmit?

• A. Review
• B. Duplicate
• C. Decline
• D. Request change

Answer: D

NEW QUESTION # 32
As an administrator, you want to send automatic notifications to your technician when you are finished modifying the approval status of an effort item related to your technician's service call. Which company setting will you activate within the administration module?

• A. CoreSystems.CoresystemsFSM.Mobile
• B. CoreSystems.CoresystemsFSM.DL.Notifications.Enabled
• C. PushNotifications.ActivityChanges.En
• D. CoresSystems.Mobile.ApprovedEffortsModificationAIlowed

Answer: D

NEW QUESTION # 33
What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this question.

• A. Use Pre-assembled queries
• B. Use Pre-assembled Reports
• C. Import Report Templates
• D. Import Queries

Answer: A,C

NEW QUESTION # 34
In which scenario of service engagement does SAP Field Service Management primarily provide capabilities to complement the SAP Service Cloud portfolio?

• A. High touch
• B. No touch
• C. E-mail interaction
• D. Video chat

Answer: A

NEW QUESTION # 35
The field technician needs to visit a customer for regular maintenance of all their printers. For each printer, the same type of data needs to be captured in the Smartform. What Smartform element is used to create such a functionality?

• A. Series
• B. Drop-down list
• C. Picker
• D. Attachments

Answer: A

NEW QUESTION # 36
Which statements apply to Reserved Material? Note: There are 2 correct answers to this question

• A. Organization of parts for a particular activity and reservation of stock
• B. Enabling stock integration with ERP for standalone scenarios
• C. Reserve parts for service call reporting
• D. Is used to book material in advance for a technician

Answer: A,D

NEW QUESTION # 37
How can a developer update a record in SAP Field Service Management through the API?

• A. Using an OData service
• B. Using a REST-based service
• C. Using a SOAP-based service
• D. Using an RFC-enabled service

Answer: B

NEW QUESTION # 38
Your customer has integrated SAP Field Service Management with SAP S/4HANA. How can they achieve a working service process flow?

• A. Create the service request in SAP Field Service Management, dispatch and execute in SAP S/4HANA, and then send the service confirmations to SAP Field Service Management.
• B. Create the service request in SAP S/4HANA, dispatch and execute in SAP Field Service Management, and then send service confirmations to SAP S/4HANA.
• C. Create the service request in SAP Field Service Management, dispatch and execute in SAP Field Service Management, and then send the service confirmations to SAP S/4HANA.
• D. Create the service request in SAP S/4HANA, dispatch and execute in SAP S/4HANA, and then send service confirmations to SAP Field Service Management.

Answer: B

NEW QUESTION # 39
What needs to be done for the service call by the dispatcher at the end? Note: There are 2 correct answers to this question.

• A. Set Status to Finished
• B. Set Status to technically complete
• C. Approve EMME
• D. Edit Reserved material

Answer: B,C

NEW QUESTION # 40
What options does a technician have to record travel time against an activity in the SAP Field Service Management mobile app? Note: There are 3 correct answers to this question.

• A. From the activity record after the workflow step is set to Finished
• B. From the Efforts menu by selecting the activity object type
• C. From the Home page menu by creating a manual entry
• D. From the Equipment menu after checkout
• E. From the activity menu by creating a manual entry

Answer: B,C,E

NEW QUESTION # 41
In the overview of Smartform Templates, which fields can be used for both Sorting and Filtering? Note: There are 2 correct answers to this question.

• A. Revision
• B. State
• C. Language
• D. Description

Answer: B,C

NEW QUESTION # 42
How does SAP Field Service Management ensure reliability and security within the solution? Note: There are
3 correct answers to this question.

• A. Knowledge base access for customers and employees via Self-Service Portal
• B. Al-Powered platform to faster customer experience
• C. Encryption of all data stored in the cloud (AES 256bit)
• D. Allowance of Two-factor Authentication with password and defined hardware
• E. Automated timeout if the application is NOT actively used for a certain time

Answer: C,D,E

NEW QUESTION # 43
Which of the following are activities that you can perform in the Master Data module for standalone versions of SAP Field Service Management? Note: There are 3 correct answers to this question.

• A. Import data from external systems.
• B. Query data for reporting purposes.
• C. Export data for backup and archiving.
• D. Create new data object records.
• E. Manage master data in an ERP system.

Answer: A,C,D

NEW QUESTION # 44
How would a field service technician update the service assignment status?

• A. By adding a checklist
• B. By setting the relevant workflow step
• C. By navigating to the address on the service assignments
• D. By opening the service assignments

Answer: B

NEW QUESTION # 45
Which actions are possible with the data loader? Note: There are 2 correct answers to this question.

• A. Generate sample upload file
• B. Export
• C. Enable data validation
• D. Choose Data update option

Answer: A,D

NEW QUESTION # 46
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