Oct 22, 2024 PASS SAP C_C4H51_2405 EXAM WITH UPDATED DUMPS
C_C4H51_2405 Questions PDF [2024] Use Valid New dump to Clear Exam
NEW QUESTION # 15
Which action should an administrator take to get a system bug fixed within SAP Service Cloud?
- A. Create an incident.
- B. Implement the provided Hot Fix number.
- C. Send an email to SAP Cloud Support.
- D. Report a ticket.
Answer: A
NEW QUESTION # 16
Which restriction rules can you use to control the access to an installed base? Note: There are 2 correct answers to this question.
- A. Measurement and reading
- B. Territories
- C. Employee
- D. Business role
Answer: B,D
NEW QUESTION # 17
Which actions can you take to control custom fields and their values? Note: There are 2 correct answers to this question.
- A. Create a code list restriction
- B. Grant access to extension fields for business users
- C. Grant access to extension fields for business roles
- D. Use restriction rules
Answer: A,C
NEW QUESTION # 18
Which of the following apply to time recording? Note: There are 3 correct answers to this question.
- A. Time recording can be done without assignment to a ticket.
- B. You can activate Microsoft Outlook integration for time recording.
- C. Code list restrictions are not possible for the Time Type field.
- D. Time sheets can be submitted for approval.
- E. Automatic time recording can be done by choosing "Start recording" and "Stop recording".
Answer: A,B,D
NEW QUESTION # 19
Which fields are mandatory when you create a cloud data source? Note: There are 3 correct answers to this question.
- A. Usage
- B. Name
- C. Data Type
- D. Web Service URL
- E. Data Source ID
Answer: B,D,E
NEW QUESTION # 20
You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?
Note: There are 2 correct answers to this question.
- A. Approval process for social media import run
- B. Social media channel configuration
- C. Scoping in the Configuration Workbench
- D. Work distribution
Answer: B,D
NEW QUESTION # 21
Which object can you use in a ticket template when you create a new maintenance plan? Note: There are 2 correct answers to this question.
- A. Organization
- B. Ticket type
- C. Category
- D. Service level
Answer: B,D
NEW QUESTION # 22
What must you consider when you want to upload master data to SAP Service Cloud using templates?
Note: There are 2 correct answers to this question.
- A. Data can be loaded or changed only once.
- B. You'll need to create an initial file based on predefined fields.
- C. The migration run requires an approval from SAP Cloud Support.
- D. You'll need to cleanse the legacy data.
Answer: B,D
NEW QUESTION # 23
Which elements can be used to restrict access to views? Note: There are 2 correct answers to this question.
- A. Code list restrictions
- B. Territories
- C. Business roles
- D. Validation rules
Answer: B,C
NEW QUESTION # 24
Which object can be used within ticket creation to automatically determine the registered product?
- A. Product
- B. Customer
- C. Installation point
- D. Warranty
Answer: C
NEW QUESTION # 25
Which objects and settings can be used to determine a service ticket processing team? Note: There are 2 correct answers to this question.
- A. SLA Determination
- B. Determination of involved parties
- C. Delegation rules
- D. Party roles
Answer: B,D
NEW QUESTION # 26
Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team.
Which feature of SAP Service Cloud would you use to perform this action?
- A. Workflow distribution rules
- B. Service categories
- C. Fine-tuning
- D. Notifications
Answer: A
NEW QUESTION # 27
Which of the following apply to scoping and fine-tuning? Note: There are 2 correct answers to this question.
- A. Scoping is a prerequisite to enable users to export reports to Microsoft Excel.
- B. Fine-tuning is the process of generating the activity list by
Answer :ing que-stions about which business processes will be implemented. - C. The activity list is automatically generated by the system based on your scoping decisions.
- D. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
Answer: C,D
NEW QUESTION # 28
You plan a product recall with the help of automatically generated tickets. Which tool do you use?
- A. Realignment runs
- B. Activity planner
- C. Ticket routing rules
- D. Maintenance plan
Answer: D
NEW QUESTION # 29
Which service objects can you display on an installed base? Note: There are 2 correct answers to this question.
- A. Ticket
- B. Contract
- C. Maintenance plan
- D. Warranty
Answer: A,C
NEW QUESTION # 30
Which tools can you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. Manual migration
- B. Mass Change Account Data
- C. Data Workbench
- D. Workflow rules
Answer: B,C
NEW QUESTION # 31
What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct answers to this question.
- A. Use email as a response to a ticket
- B. Add a reference to a service contract
- C. Add a reference to an account
- D. Add an account team member
Answer: B,C
NEW QUESTION # 32
What are the advantages of using the mashup approach when integrating an SAP BusinessObjects BI system? Note: There are 2 correct answers to this question.
- A. Offline access is available.
- B. Data can be accessed in real time.
- C. Existing reports can be reused.
- D. Security issues with mashups outside of the corporate network are rare.
Answer: B,C
NEW QUESTION # 33
Which object is mandatory to integrate emails in tickets?
- A. Service organization
- B. Service level agreement
- C. Document type
- D. Branding template
Answer: C
NEW QUESTION # 34
What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. When an agent creates a ticket with a registered product, the warranty is automatically determined.
- B. The system can be set up so that certain incident categories are not covered.
- C. The agent is prompted to upsell a warranty to the customer.
- D. Routing rules can be applied to warranties.
Answer: A,B
NEW QUESTION # 35
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