Latest Salesforce Education-Cloud-Consultant Free Certification Exam Material with 202 Q&As
UPDATED Education-Cloud-Consultant Exam Questions Certification Test Engine to PDF
Salesforce Education-Cloud-Consultant Exam is designed to test the candidate's knowledge in a variety of areas, including managing student data, creating personalized learning experiences, designing and implementing Salesforce solutions, and integrating Salesforce solutions with existing systems. Education-Cloud-Consultant exam consists of 60 multiple-choice and multiple-select questions, and candidates have 105 minutes to complete it.
To prepare for the Salesforce Education-Cloud-Consultant exam, candidates can take advantage of various resources offered by Salesforce. These resources include online training courses, study guides, and practice exams. Candidates can also participate in the Salesforce Trailhead community, where they can connect with other professionals and access additional resources.
NEW QUESTION # 40
A university's marketing department works on email campaigns for advancement. It wants to measure campaign effectiveness, return on investment, and Opportunity conversion using standard Salesforce functionality.
What should the consultant recommend to meet this requirement?
- A. Campaign member
- B. Campaign influence
- C. Parent campaigns
- D. Campaign hierarchy
Answer: B
Explanation:
Explanation
Campaign influence is a feature that the consultant can recommend to measure campaign effectiveness, return on investment, and Opportunity conversion using standard Salesforce functionality. Campaign influence allows the marketing department to track how multiple campaigns have influenced an Opportunity, and assign a percentage of credit to each campaign. Campaign influence also provides reports and dashboards that show the impact of campaigns on revenue and pipeline. Campaign member, parent campaigns, and campaign hierarchy are not features that can measure campaign effectiveness, return on investment, and Opportunity conversion. References:
https://help.salesforce.com/s/articleView?id=sf.campaigns_influence.htm&type=5
https://trailhead.salesforce.com/en/content/learn/modules/campaign-basics/campaign-basics-influence
NEW QUESTION # 41
University Advancement staff are required to authenticate to internal systems both by logging in with a username and password and by authenticating vis an app on their phone.
Which identity management feature should the consultant recommend to meet this requirement?
- A. Multi-factor authentication
- B. Social sign-on
- C. Connected apps
- D. Single sign-on
Answer: A
Explanation:
Multi-factor authentication is an identity management feature that the consultant can recommend to meet the requirement of authenticating to internal systems both by logging in with a username and password and by authenticating via an app on their phone. Multi-factor authentication is a feature that adds an extra layer of security to the login process by requiring users to verify their identity using a second factor, such as a mobile app, a security key, or an email link. Multi-factor authentication can help prevent unauthorized access and protect sensitive data. Single sign-on, connected apps, and social sign-on are not identity management features that require users to authenticate to internal systems both by logging in with a username and password and by authenticating via an app on their phone. Reference:
https://help.salesforce.com/s/articleView?id=sf.identity_mfa.htm&type=5
https://trailhead.salesforce.com/en/content/learn/modules/identity_login/identity_login_mfa
NEW QUESTION # 42
A university system purchased Salesforce and wants to move to an enterprise model for all of the schools in the system. The university needs to track students both as individuals and as part of a household. The Recruitment and Admissions office also wants to track events, the event locations, and the event vendors.
Which account model should the consultant recommend?
- A. Education Data Architecture (EDA) Account Model
- B. Standard Account Model
- C. Person Account Model
Answer: A
Explanation:
The consultant should recommend the Education Data Architecture (EDA) Account Model as the account model for the university system that purchased Salesforce and wants to move to an enterprise model for all of the schools in the system. The EDA Account Model is an account model that allows users to store information about individuals or organizations that are related to an educational institution, such as students, parents, faculty, staff, alumni, or donors. The EDA Account Model can help the university system track students both as individuals and as part of a household using features such as Contacts, Accounts, Relationships, or Affiliations. The EDA Account Model can also help the Recruitment and Admissions office track events, the event locations, and the event vendors using features such as Campaigns or Campaign Members. The Person Account Model and the Standard Account Model are not account models that can meet the requirements of the university system that purchased Salesforce and wants to move to an enterprise model for all of the schools in the system. Reference:
https://powerofus.force.com/s/article/EDA-Accounts
https://powerofus.force.com/s/article/EDA-Campaigns
NEW QUESTION # 43
A consultant is working on an Advisor Link implementation for the undergraduate Advising departments.
Advisors must be able to view a student's classes, track milestones, set student meetings, and integrate meetings with their Outlook calendar. The Advising department wants to know which functionality is included with Advisor Link and whether a third-party application is necessary.
Which function may require a third-party app?
- A. Calendar syncing
- B. Degree visualization
- C. Appointment scheduling
- D. Success Plans
Answer: B
NEW QUESTION # 44
The Dean of the Business school has a dashboard that displays the application yield by program, geographic distribution of applicants, and recruitment pipeline. The Dean wants the same reports for program directors. Sharing settings have been configured so program directors can only see recruitment and application information for their own program.
How can the consultant meet the business requirement?
- A. Check the Let Dashboard Viewers Choose Whom They View the Dashboard As on the Dean's dashboard.
- B. Set View Dashboard As to the dashboard viewer and share it with program directors.
- C. Set View Dashboard As to the Dean and share it with program directors.
- D. Add a dashboard filter to the Dean's dashboard and save it to All Folders.
Answer: B
Explanation:
The consultant can meet the business requirement by setting View Dashboard As to the dashboard viewer and sharing it with program directors. This will allow the program directors to see the same reports as the Dean, but filtered by their own program, based on the sharing settings. Checking the Let Dashboard Viewers Choose Whom They View the Dashboard As on the Dean's dashboard, setting View Dashboard As to the Dean and sharing it with program directors, and adding a dashboard filter to the Dean's dashboard and saving it to All Folders are not options that can meet the business requirement. Reference:
https://help.salesforce.com/s/articleView?id=sf.dashboards_running_user.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.dashboards_dynamic_filters.htm&type=5
NEW QUESTION # 45
The director of graduate recruitment is interested in Education Cloud. Recruitment staff need to access Opportunity and Campaign Member information about students. The IT director is concerned about cost and suggests using other license types for recruitment users.
What should the consultant discuss with the client?
- A. The business user case requires a Lighting Platform Plus license.
- B. Unlimited Edition requires a full Salesforce license.
- C. Education Data Architecture requires a Community license.
- D. The business user case requires a full Salesforce license.
Answer: B
NEW QUESTION # 46
A consultant is writing an Apex class to run when a new Contact is created in a Salesforce environment where Education Data Architecture (EDA) is in use.
What should the consultant do to ensure the code executes in the order intended?
- A. Use Table-Driven Trigger Management (TDTM) to set the order of execution.
- B. Write an Apex trigger to set the order of execution.
- C. Go to EDA Settings to set the order of execution.
Answer: A
Explanation:
Explanation
Table-Driven Trigger Management (TDTM) is a tool to manage the code in Salesforce and control how Apex behaves5. TDTM allows the consultant to easily rearrange the order of things via a table in the Salesforce interface (hence, the "Table-Driven" in TDTM)6. With TDTM, the consultant can tell the Apex trigger: do X first, then Y, then Z, without writing any code6. TDTM is part of the Education Data Architecture (EDA) and can be accessed from EDA Settings5. References:
5: Table-Driven Trigger Management (TDTM) Overview - Salesforce7
6: Table-Driven Trigger Management and Why it Matters8
NEW QUESTION # 47
The Advancement office wants to replace its legacy system with Salesforce and has hired a consultant to help build a CRM strategy.
Which recommendation should the consultant make to meet this requirement?
- A. Prioritize the organization's initiatives.
- B. Start solution design during a discovery session.
- C. Implement Nonprofit Success Pack (NPSP).
Answer: A
Explanation:
Explanation
A CRM strategy is a plan that outlines how an organization will use Salesforce to achieve its goals and objectives. A consultant should recommend prioritizing the organization's initiatives as part of the CRM strategy, as this will help align the Salesforce solution with the most important and urgent needs of the Advancement office, such as fundraising, donor engagement, alumni relations, etc. Prioritizing the initiatives will also help define the scope, timeline, and budget of the project, as well as the key stakeholders, success metrics, and risks involved2. Implementing Nonprofit Success Pack (NPSP) is a possible solution option, but not a recommendation for the CRM strategy. Starting solution design during a discovery session is a project management best practice, but not a recommendation for the CRM strategy.
NEW QUESTION # 48
Career Services uses a separate event management system for its employment events attendance and registration, and Marketing cloud to promote the event. It wants to integrate student data in Salesforce to identity engaged prospects by matching them with event attendance, career interest, and credit completion towards an academic major.
Which two integration directions should the consultant recommend?
Choose 2 answers.
- A. One-way integration between Salesforce and Marketing Cloud
- B. One-way integration between Marketing Cloud and the event system
- C. Two-way integration between the event system and Salesforce
- D. Two-way integration between the event system and Marketing Cloud
Answer: A,C
NEW QUESTION # 49
A consultant is working with a customer who already uses Salesforce and wants to install the Education Data Architecture (EDA). The consultant has confirmed that EDA can work in the customer's existing environment.
Which two locations can the consultant visit to install EDA in the existing environment?
Choose 2 answers.
- A. Partner Community
- B. EDA repository in GitHub
- C. Salesforce.org website
- D. Salesforce AppExchange
Answer: B,D
NEW QUESTION # 50
A CRM committee for a university has asked a consultant about the major release cadence of Salesforce.org and Salesforce.com platform enhancements.
When are Salesforce.org releases?
- A. Approximately two weeks before Salesforce.com releases
- B. Approximately one month after Safesforce.com releases
- C. Approximately two weeks after Salesforce.com releases
- D. Approximately one month before Salesforce.com releases
Answer: B
NEW QUESTION # 51
The university Development office wants to present social media ads to constituents who demonstrate low engagement is email campaigns. The department uses Marketing Cloud Corporate Edition for Campaign management.
Which Marketing Cloud product should the consultant recommend?
- A. Email Studio
- B. Social Studio
- C. Advertising Studio
- D. Interaction Studio
Answer: C
Explanation:
Advertising Studio is a Marketing Cloud product that the consultant can recommend to help the Advancement office present social media ads to constituents who demonstrate low engagement in email campaigns. Advertising Studio is a product that allows users to create and manage advertising campaigns on various social media platforms, such as Facebook, Instagram, Twitter, or LinkedIn. Advertising Studio also integrates with Marketing Cloud Corporate Edition, so users can leverage their email subscriber data to target and retarget audiences with relevant ads. Social Studio, Interaction Studio, and Email Studio are not Marketing Cloud products that can help the Advancement office present social media ads to constituents who demonstrate low engagement in email campaigns.
NEW QUESTION # 52
A university completed its first implementation of Salesforce. The university wants to deliver additional functionality in smaller units through an iterative process. New functions will be enhanced and refined based on feedback.
Which approach should the consultant recommend?
- A. Agile
- B. Waterfall
- C. Work Breakdown Structure
Answer: A
Explanation:
Explanation
The consultant should recommend Agile as an approach to deliver additional functionality in smaller units through an iterative process for the university that completed its first implementation of Salesforce. Agile is a project management methodology that focuses on delivering value to customers in short and frequent iterations, incorporating feedback and changes along the way. Agile can help the university deliver additional functionality in smaller units through an iterative process by using features such as user stories, sprints, or scrum meetings. Work Breakdown Structure and Waterfall are not approaches that can deliver additional functionality in smaller units through an iterative process for the university that completed its first implementation of Salesforce. References:
https://trailhead.salesforce.com/en/content/learn/modules/agile-basics
https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
NEW QUESTION # 53
A school district is reopening after global pandemic. It has an existing Salesforce org configured with the K-12 Architecture kit. The school district wants to leverage Work.com Command Center for schools in its existing org.
What should the consultant advise?
- A. Use third-party app from AppExchange.
- B. Leverage Student Success Hub.
- C. Install Work.com Command Center in existing org.
- D. Work.com Command Center operates in a separate org.
Answer: C
Explanation:
The consultant should advise the school district to install Work.com Command Center in their existing org, because this can help them leverage Work.com Command Center for schools in their existing org. Work.com Command Center is a solution that helps organizations manage their reopening and recovery efforts after a global pandemic. Work.com Command Center for schools is a specific configuration of Work.com Command Center that helps schools monitor student and staff wellness, attendance, and engagement. Work.com Command Center can be installed in an existing org as a managed package from the AppExchange. Work.com Command Center does not operate in a separate org, nor does it require leveraging Student Success Hub or using a third-party app from AppExchange. Reference:
https://www.salesforce.org/workdotcom/
https://www.salesforce.org/wp-content/uploads/2020/08/WorkDotCom-for-Schools.pdf
https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMkZCUA1
NEW QUESTION # 54
Major gift officers at an institution are feeling overwhelmed by the large set of portfolios they have to manage. They want to send mass emails to constituents in their territories and automate donor prospect prioritization based on engagement and specified criteria.
Which solution should a consultant recommend?
- A. Salesforce Engage
- B. Salesforce Inbox
- C. Account Engagement
Answer: B
Explanation:
Salesforce Inbox is a solution that a consultant can recommend to major gift officers who want to send mass emails to constituents in their territories and automate donor prospect prioritization based on engagement and specified criteria. Salesforce Inbox integrates email and calendar with Salesforce, allowing users to track email opens, clicks, and replies, sync events and tasks, and create and update records from their inbox. Salesforce Inbox also supports Einstein Activity Capture, which automatically logs email and calendar activity to the relevant records in Salesforce, and Einstein Lead Scoring, which assigns a score to each lead based on their profile and behavior2. Salesforce Inbox can help major gift officers save time, increase productivity, and focus on the most promising prospects.
Account Engagement and Salesforce Engage are not valid solutions for this scenario. Account Engagement is a feature of Education Cloud that allows users to score and grade accounts based on their engagement and fit with the institution3. However, Account Engagement does not support mass email or automation of donor prospect prioritization. Salesforce Engage is a feature of Pardot that allows users to send personalized emails to prospects and track their interactions4. However, Salesforce Engage is not designed for nonprofit or education use cases, and it requires a Pardot license.
NEW QUESTION # 55
The Student Services department wants a way for students and advisors to picture academic options more clearly and visualize degree requirements.
Which component should the consultant recommend to meet their needs?
- A. Path
- B. Pathways
- C. Success Plans
Answer: B
Explanation:
Explanation
Pathways and Plan Requirements are two components that the consultant can recommend to meet the requirement of providing a way for students and advisors to picture academic options more clearly and visualize degree requirements. Pathways is a component that allows users to create and manage academic plans for students, such as majors, minors, or certificates. Pathways can help students and advisors picture academic options more clearly by showing the courses and requirements needed to complete an academic plan. Plan Requirements is a component that allows users to define and group the requirements for an academic plan, such as credits, courses, or electives. Plan Requirements can help students and advisors visualize degree requirements by showing the progress and status of each requirement for an academic plan.
Success Plans and Path are not components that can meet the requirement of providing a way for students and advisors to picture academic options more clearly and visualize degree requirements. References:
https://www.salesforce.org/products/student-success-hub/overview/
https://powerofus.force.com/s/article/SSHub-Pathways
https://powerofus.force.com/s/article/SSHub-Plan-Requirements
NEW QUESTION # 56
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