[Jul-2024] Microsoft MB-240 Dumps - Secret To Pass in First Attempt
Microsoft MB-240 Exam Dumps [2024] Practice Valid Exam Dumps Question
Microsoft MB-240 exam is an excellent certification for individuals who want to demonstrate their expertise in the field of field service management. Microsoft Dynamics 365 Field Service Functional Consultant certification can help individuals stand out in the job market and open up new career opportunities. With the proper preparation and study, candidates can pass MB-240 exam and become certified Microsoft Dynamics 365 Field Service Functional Consultants.
The MB-240 exam is a part of the Microsoft Dynamics 365 certification program, which is recognized globally as a standard for validating the skills and knowledge of professionals who work with Microsoft Dynamics 365. MB-240 exam is ideal for Dynamics 365 partners, consultants, and developers who want to demonstrate their expertise in Dynamics 365 Field Service.
NEW QUESTION # 26
You are a Dynamics 365 for Field Service Mobile Administrator (FSM).When technicians log into FSM, they receive the following message:
"Your organization has not configured Field Service Mobile."
You log into FSM and cannot reproduce the issue with your login.
What must you do to fix the issue?
- A. Set Enabled for Field Service Mobile to Yes for all Bookable Resources.
- B. Update the Priority for the FSM project within Woodford.
- C. Update the Security Roles for all Bookable Resources within Dynamics 365.
- D. Update the Security Roles for the FSM project within Woodford.
Answer: A
NEW QUESTION # 27
Your customer recently implemented Return Merchandise Authorization (RMA).
Your customer wants to streamline the return process. When items are returned to the warehouse, the returned item should be scanned with a mobile device when it is received. This is the only function to be performed by the RMA Receipts user.
What is your recommendation for the most efficient solution?
- A. Use the web client on a device similar to Windows Surface or Apple MacBook, and attach a scanner using a USB cable.
- B. Build a Power App to streamline the RMA Receipt process to run either on a phone or on a device such as a tablet.
- C. Enable RMA Receipts on the Dynamics 365 Field Service mobile app.
- D. Suggest a Warehouse Management System (WMS) for this customer.
Answer: D
NEW QUESTION # 28
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.
Solution: You implement the following configuration changes:
1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
2) Assign an Hourly Markup percentage to each Resource Pay Type.
3) Assign Resource Pay Types to the applicable Pay Type.
4) Create the Holiday Schedule.
Does this meet the goal?
- A. Yes
- B. No
Answer: B
Explanation:
Set resource hourly rate is missing.
Set resource work hours is missing.
And holiday schedule should be business closures.
NEW QUESTION # 29
The field service team manager needs you to give a new technician user access to the system.
The technician will use the mobile application to fill out work orders when they are onsite doing filed work to repair factory motors at customer sites. When the dispatcher takes vacation, the new technician user will manage dispatcher functions.
Which two field service security roles will the new technician user need? Each correct answer presents part of the solution.
- A. Field Service-User
- B. Field Service-App Access and Field Service -Resource
- C. Field Service-Dispatcher
- D. Field Service-Mobile User
Answer: B,C
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/view-user- accounts-security-roles#field-service-roles
NEW QUESTION # 30
You are a Dynamics 365 for Field Service Administrator.
You install and configure Connected Field Service with Azure IoT Central. Several of your connected devices sent alerts back to Dynamics 365 and work orders were created. However, the work orders were not sent back to Azure IoT Central.
You need to resolve the issue.
Which Action should you take to resolve the issue?
- A. Create an IoT Command in Dynamics 365 to trigger an update in IoT Central.
- B. Create an IoT action in Dynamics 365 to trigger an update in IoT Central.
- C. Configure the Dynamics 365 workflow When a work order is created in Connected Field Service, update IoT Central.
- D. Configure the Microsoft Flow When a work order is created in Connected Field Service, update IoT Central.
Answer: D
Explanation:
Section: Configure field service applications
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/cfs-iot-central-work-orders
NEW QUESTION # 31
You are entering products and services into Dynamics 365 CE Field Services.
You need to ensure that your field technicians can use the products when completing work orders.
Which two field service product types should you configure to allow your technicians to add work order products? Each correct answer presents a complete solution.
- A. Non Inventory
- B. Product
- C. Inventory
- D. Service
Answer: A,C
Explanation:
You only can add Work Order Products of type Inventory and Non-Inventory, if you tray to add a product of type Service, popup is displayed with the message: The product can only be a product with the Field Service product type of Inventory or Non Inventory.
NEW QUESTION # 32
Drag and Drop Question
Your company uses Microsoft Dynamics 365 Field Service to schedule work orders.
One of the field service operations managers needs to understand when the different resource types should be scheduled.
You need to provide the manager with a matrix of when you should schedule the various resource types on a work order.
What are the resource types you should use for each scenario? To answer, drag the appropriate resource type to the appropriate scenario. Each resource type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
NEW QUESTION # 33
Your company uses Dynamics 365 for Field Service.
The company's inventory clerk goes to the bin location for electrical switches and discovers there are none in stock. However, the Field Service Inventory shows a quantity of one.
In which order should the required fields be entered to adjust the inventory to the correct amount? To answer, move the three appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 34
DRAG DROP
You are a field service administrator for your company.
You review the Field Service administrator guide to understand how the status fields can support your company's business processes.
Which unique entity system status value matches with its Entity Type? To answer, drag the appropriate unique entity system status values to the appropriate Entity Type. Each unique entity system status value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Select and Place:
Answer:
Explanation:
Section: Configure field service applications
NEW QUESTION # 35
Which two objects or roles are required to customize the Field Service mobile application? Each correct answer presents part of the solution.
- A. Package Deployer
- B. Field Service project
- C. Field Service - Administrator
- D. Resco Woodford
Answer: C,D
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/install-the- mobile-app#step-2-import-the-field-service-mobile-project-template-into-the-woodford-solution
NEW QUESTION # 36
You are a Dynamics 365 for Field Service Administrator.
You install and configure Connected Field Service with Azure IoT Central. Several of your connected devicessent alerts back to Dynamics 365 and work orders were created. However, the work orders were not sent backto Azure IoT Central.
You need to resolve the issue.
Which Action should you take to resolve the issue?
- A. Create an IoT Command in Dynamics 365 to trigger an update in IoT Central.
- B. Create an IoT action in Dynamics 365 to trigger an update in IoT Central.
- C. Configure the Dynamics 365 workflow When a work order is created inConnected Field Service, updateIoT Central.
- D. Configure the Microsoft Flow When a work order is created in Connected Field Service, update IoT Central.
Answer: D
NEW QUESTION # 37
You are deploying the Microsoft Dynamics 365 Field Service mobile app at your organization.
You are in the process of creating push notifications for the mobile app, and you have the following requirement:
When a field service technician is assigned an emergency priority work order, the technician should be immediately notified on their mobile phone.
What should you do?
- A. Create a notification Power Automate flow using a scheduled flow. The condition within the flow should look at the Work Order entity where the out-of-the-box priority field has a value of Emergency priority.
- B. Create a notification Power Automate flow using a scheduled flow. The condition within the flow should look at Bookable Resource Bookings where the out-of-the-box priority field has a value of Emergency priority.
- C. Create a notification Power Automate flow using an automated flow. The condition within the flow should look at the Resource Requirement entity where the out-of-the-box priority field has a value of Emergency priority.
- D. Create a notification Power Automate flow using an instant flow. The condition within the flow should look at the Bookable Resource Booking entity where the out-of-the-box priority field has a value of Emergency priority.
Answer: C
NEW QUESTION # 38
You are a Dynamics 365 for Field Service Dispatcher.
You need to use the schedule board to find resources for a work order. The work order can be completed by any resource who has the correct piece of equipment and who is available at 9:00 A.M during a selected week.
Which four steps must you take, in sequence, to successfully implement this capability within the schedule board? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
NEW QUESTION # 39
Your company receives a call from a customer saying that the hydraulic pump they received from your company is defective. The pump is manufactured by your company.
You need to process a return.
Which three actions should be performed in sequence? To answer, move the three appropriate actions from the list of actions to the answer area Arrange the three actions in the correct order.
Answer:
Explanation:
1 - Create an RMA.
2 - Add RMA products.
3 - Create an RMA Receipt, indicating the product(s) received.
NEW QUESTION # 40
You are a Dynamics 365 for Field Service Mobile (FSM) customizer.
Technicians report that they are not seeing their Bookings in the FSM app.
You need to investigate why they cannot see their bookings.
What are three actions you must take to perform your investigation? Each correct answer presents a complete solution.
- A. Check that FSM app is synching to server.
- B. Check if sync filter on Bookable Resource entity is too restrictive for offline mode.
- C. Check Drip Scheduling setting on the Bookable Resource.
- D. Check if sync filter on Bookable Resource Booking entity is too restrictive for offline mode.
- E. Check sync filter on Bookable Resource Booking View.
Answer: A,C,D
Explanation:
https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-faq-bookings-not-showing
NEW QUESTION # 41
You are implementing a Microsoft Dynamics 365 Field Service solution for a customer who has the Field Service Dispatcher security role.
You recently built a custom work order form, but the customer is having trouble viewing it when they log into Dynamics 365. You confirm that the form is set to Display to Everyone, but the customer is still not able to see the form.
You need to resolve this issue.
What should you do before selecting Save and Publish?
- A. 1. Navigate to the work order form.
2. Select Enable Security Roles and Display to only these selected Security Roles
3. Ensure the Field Service Dispatcher role is applied to the form. - B. 1. Navigate to the app designer.
2. In the site map designer, ensure the work order area is present. - C. 1. Navigate to the work order form.
2. Select Enable Security Roles
3. Ensure Enabled for Fallback is selected. - D. 1. Navigate to the app designer.
2. Under the work order, ensure the custom form is set to be visible.
Answer: C
NEW QUESTION # 42
Your company uses Dynamics 365 for Field Service.
The company's inventory clerk goes to the bin location for electrical switchesand discovers there are none instock. However, the Field Service Inventory shows a quantity of one.
In which order should the required fields be entered to adjust the inventory tothe correct amount? To answer,move the three appropriate actions from the list of actions to the answer area and arrange them in the correctorder.
Answer:
Explanation:
NEW QUESTION # 43
You are a Dynamics 365 for Field Service Administrator. You are working with your company's scheduling team on requirements for a new schedule board view.
The team needs a schedule board view where they only see work orders with a priority of Critical.
Which three steps should you perform, in sequence, to meet their need? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
NEW QUESTION # 44
Your company is losing money on some of the work orders they have been completing. They want to implement a pricing policy to stop the losses on work orders.
You have been asked to setup the application, where applicable, to ensure that minimum charges and fees are enforced.
Which two options are available for enforcing the pricing policy? Each correct answer presents a complete solution.
- A. Minimum quantity selling option for work order products.
- B. Minimum charge amount for work order services.
- C. Minimum charge duration for work order services.
- D. Minimum flat fee for work order products.
Answer: B,C
NEW QUESTION # 45
Your company wants use Microsoft Dynamics 365 Customer Voice to obtain feedback on their customers' on-site service experience.
You need to create a survey which will be sent automatically to a customer once their work order is completed.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Select a servey template.
2 - Modify survey questions.
3 - Select a project template.
4 - Select a work order type.
NEW QUESTION # 46
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.
Solution: You implement the following configuration changes:
1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
2) Assign an Hourly Markup percentage to each Resource Pay Type.
3) Assign Resource Pay Types to the applicable Pay Type.
4) Create Business Closures.
5) Create Bookable Resources with Hourly Rates.
Does this meet the goal?
- A. Yes
- B. No
Answer: B
Explanation:
Set resource work hours is missing.
NEW QUESTION # 47
You need to configure the Microsoft Dynamics 365 Field Service mobile app to provide field technicians with access to custom entities.
What should you do?
- A. Add the entity to the site map of the Field Service mobile model-driven app.
- B. In the mobile offline profile, add a custom data filter to the entity.
- C. Create a new role and assign it to the technicians.
- D. Go to the mobile offline profile, and add the entity.
Answer: B
NEW QUESTION # 48
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Becoming a Microsoft Dynamics 365 Field Service Functional Consultant can be a lucrative career opportunity for professionals who have a passion for technology, business processes, and customer service. Passing the Microsoft MB-240 exam is an essential step towards achieving this goal. By demonstrating their expertise in configuring and managing field service solutions in Microsoft Dynamics 365, certified professionals can open up new career opportunities and enhance their professional reputation.
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