Free Sales-Cloud-Consultant Exam Braindumps certification guide Q&A
Sales-Cloud-Consultant Certification Overview Latest Sales-Cloud-Consultant PDF Dumps
The Salesforce Sales-Cloud-Consultant exam consists of 60 multiple-choice questions that must be completed within 105 minutes. The passing score required for Sales-Cloud-Consultant exam is 63%, or 38 correct answers out of the 60. Sales-Cloud-Consultant exam fee is $200, and it can be taken either in-person or online. The Salesforce Sales-Cloud-Consultant certification is widely recognized in the industry and is a valuable asset for professionals who want to advance their careers in the field of Salesforce Sales Cloud.
NEW QUESTION # 91
Universal Containers is analyzing data to identify gaps, and wants to know which Accounts with
...opportunities are missing Contacts.
Which feature should a consultant recommend to build this report?
- A. Joined report
- B. Custom report type
- C. Cross filter
- D. Custom filter
Answer: C
Explanation:
A cross filter is a feature that allows users to filter a report by related objects and their fields, such as accounts with or without opportunities. A cross filter can be added to any report type that supports cross filters, such as accounts, contacts, leads, or opportunities. By using a cross filter, Universal Containers can build a report that shows accounts with opportunities that are missing contacts, such as accounts with opportunities without contacts.
NEW QUESTION # 92
Universal Containers uses a custom object named Insight, which is the child in a master-detail relationship with the Opportunity object. Sales teams use this object to create requests for analysts who conduct supporting research regarding an opportunity. Sales teams use Salesforce1 Mobile App and want to easily create new Insight records from their phones.What should a consultant recommend to meet this requirement?
- A. Create a Visualforce page.
- B. Create a custom object tab.
- C. Create a related list button.
- D. Create a publisher action.
Answer: C
NEW QUESTION # 93
Cloud Kicks needs to set sales quotas for all sales reps.
Which solution should the consultant consider?
- A. Enable Forecast Quotas from Setup.
- B. Assign quota values by profile.
- C. Use the Data Import Wizard.
Answer: A
Explanation:
To set sales quotas for sales reps, Salesforce provides a feature called Forecast Quotas. By enabling Forecast Quotas from Setup, organizations can define and manage sales quotas for individual sales reps, teams, or territories within the Salesforce Forecasts feature. This allows sales managers to set goals and track sales performance against these quotas.
* Setting Up Forecast Quotas: Once enabled, quotas can be managed from the Forecasts tab, where managers can set monthly or quarterly targets for reps based on their sales expectations.
* Visibility and Tracking: The quota information integrates directly with the Forecasts feature, providing visibility for reps and managers to monitor progress and performance.
Option A (Data Import Wizard) is primarily for importing data, not for setting quotas. Option C (assigning quota by profile) is not how quotas are assigned in Salesforce; they are set per user or role. For more details, refer to the Salesforce Forecast Quotas documentation.
NEW QUESTION # 94
UC needs to show a dashboard with forecast by product family with quotas. What solution should consultant
recommend?
- A. Build a joined report with closed opportunities, forecasting items, and quotas
- B. Build a custom report with closed forecasting quotas with forecasting items
- C. Customize Quotas with product report and add necessary fields
- D. Create an analytical snapshot to capture the opportunity forecast
Answer: D
NEW QUESTION # 95
Territory Mgt (why use it?) - choose 3 answers:
- A. Data access rules for accounts & opportunities
- B. Sales commissions
- C. Assigning accounts to territories
- D. Currency reconciliation
- E. Alignment of overlay sales teams
Answer: A,C,E
NEW QUESTION # 96
Sales reps at Cloud Kicks (CK) often receive important customer emails they want to record as activities related to contacts in Salesforce. CK has Office 365, as well as a policy that prevents users from installing anything directly on their computers.
Which solution should a consultant recommend meeting this requirement?
- A. Salesforce Console for Sales
- B. Salesforce for Outlook
- C. Einstein Activity Capture
- D. Lightning Console for Sales
Answer: C
Explanation:
Einstein Activity Capture is a Salesforce feature that automatically syncs emails and events from Office 365 (or Gmail) to Salesforce. Users do not need to install anything on their computers, as the feature works in the cloud. Users can also choose which emails and events to sync, and relate them to contacts, accounts, opportunities, or other records in Salesforce. Einstein Activity Capture can help users save time and keep track of their customer interactions. Verified References: [Einstein Activity Capture]
NEW QUESTION # 97
How do you define clean data?
Answer:
Explanation:
Data that is trusted by the user.
NEW QUESTION # 98
Universal Containers' support teamrequires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solutionshould a consultant recommend to meet these requirements?
- A. On-Demand Email-to-Case
- B. Customer Chatter groups
- C. Web-to-Case
- D. Emall-to-Case
Answer: D
NEW QUESTION # 99
Cloud Kicks has recently hired a new inside sales team. Management wants to ensure that steps in the sales process are clear and adhered to by the team. Each step must have clear guidelines, support materials, and coaching tips.
What should the consultant recommend to support the new sales team and management?
- A. Create Validation Rules on the Opportunity Stage field.
- B. Create a Path on the Opportunity object.
- C. Create a flow paired to each of the Opportunity stages.
Answer: B
Explanation:
To ensure that steps in the sales process are clear and adhered to by the new inside sales team, the consultant should recommend creating a Path on the Opportunity object. Salesforce Path provides a visual representation of the stages in a business process. It allows administrators to define key fields, guidance for success, and specific steps that need to be completed at each stage. This feature is ideal for providing clear guidelines, support materials, and coaching tips for each step of the sales process, helping sales teams stay on track and adhere to best practices.
NEW QUESTION # 100
Due to internet unavailability at Cloud Kicks, the sales team is not able to utilize the Salesforce Mobile app feature to view, create, or update Opportunities. Which two steps should the Consultant take to resolve the issue? Choose 2 answers
- A. Raise a case with Salesforce support to enable the offline version of the Mobile app and update the app to use the offline capabilities.
- B. From the Setup menu, enable the system permission "Store offline data."
- C. From the Setup menu, go to Salesforce offline and select "Enable offline create, edit, and delete in Salesforce for Android and IOS."
- D. Create a permission set with the system permission "Store offline data" and assign the permission set to the sales team user(s).
- E. From the Setup menu, go to Salesforce offline and select "Enable caching in Salesforce for Android and iOS."
Answer: C,E
NEW QUESTION # 101
Universal Containers (UC) has launched Salesforce Chat and staffed its contact center with agents to chat with website visitors who ask questions about commercial containers. When UC used to outsource its contact center work, reports from the vendor showed that about 15% of chat conversations would result in a new lead.
Management wants better visibility into Chat's influence on lead creation in order to continue the program.
How can the consultant provide the insights UC needs to justify using Chat with internal contact center staff?
- A. Ask the marketing department to provide the program with Google Analytics data for the commercial containers web pages.
- B. Create a lead report that identifies the number of new leads with the lead source "Chat".
- C. Install the Chat (Live Agent) Dashboard package from the AppExchange. Add a chart to the dashboard to show the number of agent chats associated to new leads compared to the total number of agent chats for the period.
- D. Add a custom field on the Chat Transcript object so agents can check a checkbox when a conversation results in a new lead. Create a report using the custom field.
Answer: D
NEW QUESTION # 102
Universal containers has configured a private sharing model with Opportunity team selling enabled. The
company allows its sales representatives to add sales team members to their opportunities when necessary. As
a result, each sales representative has opportunities they directly manage and opportunities on which they
collaborate with other sales representatives. Which data set filter on a single report would allow the sales
representatives to see all opportunities they are involved with?
- A. My team selling and my opportunities
- B. My collaborative opportunities
- C. My Team's Opportunities - not 100% sure due to incomplete question.
- D. My Team selling shared opportunities
Answer: A,C
NEW QUESTION # 103
Universal Containers would like to associate some contacts with more than one Account (e.g., a contact is an employee of one account and on the boards of several other Accounts). What solution should a consultant recommend to meet this requirement?
- A. Clone the contact record and add to the 2nd account.
- B. Add the contact to the contacts role related list to the other account.
- C. Add the contacts to the partner related list on the second Account.
- D. Associate the contact to other account using lookup field.
Answer: B
NEW QUESTION # 104
Universal containers would like to capture business sector information on a lead and display the information on the account and contact once the lead has been converted. How can these requirements be met?
- A. Create a custom field on the Lead and Account objects and configure mapping of these two fields for conversion. Create a custom formula field on the Account object to pull the value from the contract object
- B. Create a custom field on Lead, Account and Contact objects and configure mapping of these two fields for conversion. Use a trigger to update the contact field with the Account value.
- C. Create a custom field on the Lead and Account objects. Create a custom formula field on the contact object to pull the value from the Account object.
- D. Create a custom field on the Lead and Account objects and configure mapping of these two fields for conversion. Create a custom formula field on the Contact object to pull the value from the contact object.
Answer: D
NEW QUESTION # 105
Cloud Kicks (CK) has recently implemented Sales Cloud. CK wants to be able to forecast the number of shoes it sells to better coordinate with the logistics department to fulfill orders.
Which three options should a consultant recommend CK implement to accomplish this?
Choose 3 answers
- A. Collaborative Forecasts
- B. Forecast Types
- C. A custom field
- D. Product Revenue Schedules
- E. Opportunity Quantity
Answer: C,D,E
NEW QUESTION # 106
Universal Containers Contact Center wants to increase its profit margins by promoting call deflection within Service Cloud Which two solutions should a Consultant recommend?
Choose 2 answers
- A. Automatic Call Distribution
- B. Service Cloud Console
- C. Knowledge Base
- D. Customer Community
Answer: C,D
NEW QUESTION # 107
What are the key data management challenges? (Select all that apply)
- A. Data must not be available to certain roles
- B. The system must keep the data clean for future use
- C. Users must be able to find and trust data in the system
- D. Users must not use the same data too often to avoid contamination
- E. The system must enable easy and correct entry of data
Answer: B,C,E
NEW QUESTION # 108
Universal Containers is growing its international business. Domestic account executives believe that the standard price book has become difficult to use because there are too many records reflecting different currencies and country-specific product variations.
What should the consultant recommend to improve usability for account executives?
- A. Update the product naming conventions to include the currency in the product name.
- B. Use separate product catalogs for domestic and international customers.
- C. Use custom price books for domestic and international customers.
- D. Create product families to enable users to filter by continent and country.
Answer: C
NEW QUESTION # 109
The Sales Director at Cloud Kicks noticed that while Lead conversion rates were high, Opportunities were not moving through the sales cycle. many of the contacts that were converted had no phone, email, or background information captured. Which three solutions can be used to improve the quality of Leads being converted?
Choose 3 answers
- A. Mandate that all Lead data must be reviewed prior to being created in Saesforce.
- B. Update web-to-lead forms to require input fields be completed prior to submission.
- C. Create a validation rule to check that necessary information is complete upon Lead conversion
- D. Review Lead conversion mapping to ensure necessary fields are mapped correctly.
- E. Schedule a report that notifies Lead owners daily of Leads with incomplete information.
- F. Implement a trigger that warns the user of incomplete information during Lead conversion.
Answer: B,D,F
NEW QUESTION # 110
CORRECT TEXT
What are the two levels of access to Salesforce CRM Content that can be granted to partner portal users?
Answer:
Explanation:
Portal
users without a Salesforce CRM Content feature license can download, rate, comment on, and subscribe to content if they have the "View Content on Portals" user permission. They cannot view potentially sensitive data such as usernames and download, version,and subscriber history. Portal users with a Salesforce CRM Content feature license can access all Salesforce CRM Content features granted by their library permission(s), including contributing content, mo
NEW QUESTION # 111
Cloud Kicks to see how many closed won opportunities a campaign has generated over last 30 days. They have implemented a campaign influence model that uses the primary campaign source. Which two steps are needed to meet this requirement using standard functionality? Choose 2 answers
- A. Have the administrator specify a timeframe that limits the time a campaign can influence an opportunity after the campaign first associated date and before the opportunity created date.
- B. Add child campaigns of the primary campaign source automatically if the child campaigns have an end date that falls before the opportunity close date.
- C. Add campaigns to opportunities when the campaign is related to a contact that is assigned a contact role on the opportunity prior to the close date.
- D. Have the administrator define rules for campaigns to automatically add opportunities and then lock after 30 days.
- E. Have representatives populate a field on the opportunity record with the dollar amount of expected revenue from the campaigns that influenced the opportunity.
Answer: B,C
NEW QUESTION # 112
The stage field is mapped to a value for the Forecast Category field and this can never be changed in an opportunity.
- A. False
- B. True
Answer: A
NEW QUESTION # 113
What is the benefit of a Force.com sandbox?
- A. It builds new application functionality
- B. It allows for development, testing, and training
- C. It extends Salesforce functionality
- D. It allows to createor change buttons, and dynamically route approvals
Answer: B
NEW QUESTION # 114
Annual sales numbers change depending on renewal periods and new products. Sales managers at Universal Containers (UC) want to emphasize the importance of customer retention when prioritizing the pipeline and customer engagement for the sales team.
Which metric should the consultant recommend to help UC emphasize
the importance of customer retention to the overall business strategy?
- A. Annual Contract Value (ACV)
- B. Customer Lifetime Value (CLV)
- C. Total Pipeline Value
Answer: B
Explanation:
Customer Lifetime Value (CLV) measures the total value a customer brings over the entire duration of their relationship with the company. Emphasizing CLV helps sales teams focus on customer retention and long- term relationship value, which aligns with Universal Containers' goal of prioritizing customer retention. By tracking CLV, sales managers can guide reps to prioritize engagement with high-value customers to boost long-term revenue.
Annual Contract Value (ACV) and Total Pipeline Value focus more on short-term gains, which might not align as directly with customer retention and long-term strategy.
Salesforce Documentation References:
* Customer Lifetime Value in Salesforce
* Using Metrics to Drive Retention
NEW QUESTION # 115
What actions can a consultant take during the project planning phase to ensure client stakeholder goals are
met? Choose 2 answers
- A. Acquire the client stakeholders' key performance indicators.
- B. Ensure the project key performance indicators are profitable
- C. Establish a stakeholder committee and meeting schedule.
- D. Create scheduled dashboard to be sent weekly to all stakeholders.
Answer: A,C
NEW QUESTION # 116
......
Salesforce Sales Cloud Consultant certification exam is a comprehensive test that covers a wide range of topics related to Sales Cloud, including sales processes, lead and opportunity management, forecasting, and collaboration. It also covers topics such as sales analytics, sales performance management, and mobile solutions. Sales-Cloud-Consultant exam is designed to assess a candidate's ability to understand business requirements, design and implement Sales Cloud solutions, and manage the ongoing maintenance and support of those solutions.
To prepare for the Salesforce Sales-Cloud-Consultant exam, candidates must have a thorough understanding of sales cloud solutions, salesforce automation, and sales process design. They can prepare for the exam by attending training courses, reading study materials, and taking practice exams. Salesforce provides various resources and study materials that can help candidates prepare for the exam.
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