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Avaya 3000-2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Maintenance and Troubleshooting | - Fault isolation and resolution procedures - System monitoring and diagnostics tools - Software upgrades and patch management |
| Installation and Configuration | - Initial system setup and provisioning - Trunk configuration (SIP / PRI / analog) - User, extension, and endpoint configuration |
| Call Routing and Features | - Voicemail and messaging services - Auto attendants and hunt groups - Inbound and outbound call routing |
| Networking and SIP Integration | - Firewall/NAT considerations for VoIP deployments - SIP trunk configuration and troubleshooting - IP networking fundamentals for SME systems |
| SME Communications System Overview | - Licensing and feature enablement concepts - System architecture and core components - Avaya SME portfolio overview (IP Office / SME solutions positioning) |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. When implementing a SIP trunk, what allows a backup ARS before waiting for a trunk timeout?
A) SIP line:Check OOS
B) ARS:Alternate Route
C) SIP line:Call Initiation Timeout = 0
D) ARS:Alternate Route Wait Time = 0
2. The design for an IP Office has two locations. They will need phones, voicemail, and meet-me conferencing ability. They will have a PRI located at the main office which will be used by the remote office for inbound and outbound calls. The main site has forty users and one fax machine; the remote site has fifteen users and one fax machine. Which cards and modules are required in the IP Office at the remote site where all phones are digital?
A) IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card
B) IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
C) IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
D) IP500 Essential edition, one Analog Phone 2 Card, VCM32, one DS30 module
3. Which tool should be used to reduce conflicts within the SCN?
A) Extension Renumber
B) Line Renumber
C) MSN Configuration
D) Unique User Names Tool
4. Which three clients are supported for IP Office IMAP services? (Choose three.)
A) MS Outlook
B) Lotus Messages
C) Lotus Notes
D) Microsoft Office Communicator
E) MS Outlook Express
5. A customer is requesting space required for an IP500 and expansion modules. IT says that they have 12U space (2U = 73mm / 2.9") available in their rack. 35 DS phones and 30 analog phones are required. The customer also has one analog trunk. In case of power failure, one analog phone has to ring. The VMPRO server takes 4U space on the rack. What is the minimum space required for the IP Office?
A) 8U
B) 2U
C) 12U
D) 6U
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: A,C,E | Question # 5 Answer: D |








