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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Enabling Slack Success | 15% | - Create help channels for user support - Drive organizational collaboration and productivity - Use analytics and reporting to measure engagement - Promote best practices and user adoption |
| Topic 2: Channel & User Group Administration | 28% | - Manage default channels and required channels - Manage user groups and channel permissions - Implement channel naming conventions and best practices - Configure channel management policies - Convert public channels to private channels |
| Topic 3: Security | 15% | - Enable multi-factor authentication (MFA) - Configure domain and IP restrictions - Monitor and audit workspace activity - Configure security policies and compliance settings - Manage DLP (Data Loss Prevention) and retention policies |
| Topic 4: Workspace Administration | 9% | - Configure workspace-level and org-level policies - Manage workspace settings and configurations - Understand Enterprise Grid organization vs single workspace |
| Topic 5: Fundamentals | 9% | - Navigate the Slack Admin console - Understand Slack roles and responsibilities - Differentiate between Slack plans and features |
| Topic 6: App Administration | 10% | - Configure app permissions and settings - Manage integrations and workflows - Manage app approvals and app directory - Understand Slack Connect for inter-organization collaboration |
| Topic 7: User Lifecycle Management | 14% | - Configure single sign-on (SSO) and identity management - Configure user provisioning and deprovisioning - Manage user roles and admin roles - Handle user onboarding and offboarding |
Salesforce Certified Slack Administrator Sample Questions:
Question 1
Brian, an HR manager, discovers an inappropriate custom emoji, and submits a request to Shonda, the Workspace Admin, to delete it.
How should Shonda address this request?
A. Navigate to the "Customize Slack" page, where Shonda can remove the custom emoji.
B. Inform Brian that you cannot delete an existing emoji, but can replace it with a more appropriate emoji.
C. Direct Brian to the "Customize Slack" page, where he can delete or replace the inappropriate emoji.
D. Navigate to the "Customize Slack" page and disable the addition of custom emoji, which will also remove existing custom emoji.
Question 2
You're a member of a public Slack Connect channel that is being used to collaborate with members of a partner organization. You can see that one of your primary contacts at the partner organization is already a member of the channel, but they're having trouble locating the channel in their Slack instance.
You send them the channel name in a direct message (DM) so that they can search it in Slack, but they still cannot locate the channel.
What is the reason for this?
(Select the best answer.)
A. The Slack Connect channel is private in the partner organization's workspace, so the employee cannot search for it.
B. The Slack Connect channel may have a different name in the partner organization's workspace.
C. The employee of the partner organization is not a member of the Slack Connect channel.
D. The employee of the partner organization does not have posting permissions in the channel.
Question 3
Your organization recently purchased the Slack Pro plan.
As the IT lead, you're responsible for setting up single sign-on (SSO).
Which provider is required for the Pro plan?
(Select the best answer.)
A. Auth0
B. G Suite Auth
C. Okta
D. Azure SAML
Question 4
You're an Org Owner hoping to help your admins implement an automated approval process for app and integration requests.
What is the best approach to take?
A. * Create an ordered list of conditional rules for app and integration approvals.
* Enable custom approval status notifications to requesters.
* Create rules at both the Enterprise Grid and workspace level.
B. * Create rules to approve apps and integrations based on their licensing cost.
* Enable custom approval status notifications to requesters.
* Create rules at the workspace level.
C. * Create a list of trusted members for app and integration approvals.
* Enable custom approval status notifications to approvers.
* Create rules at both the Enterprise Grid and workspace level.
Question 5
You're overseeing the workspace design for your organization's launch of Slack Enterprise Grid. You want to prioritize ease of administration for channels, workspaces, users, and user groups.
Which is the most important step when setting up your workspaces?
(Select the best answer.)
A. Identify an appropriate set of Workspace Owners and Admins for each workspace.
B. Minimize the number of multi-workspace channels to administer.
C. Ensure users can frequently and easily switch between workspaces throughout the day.
D. Take into account the cultural dynamics within the company.
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: A | Question 5 Answer: A |







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