Certification Path
The Avaya IP Office Platform Configuration and Maintenance certification path includes only one 3002 certification exam.
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What is the duration of the 3002 Exam
- Number of Questions: 60
- Format: Multiple choices, multiple answers
- Length of Examination: 90 minutes
- Passing Score 70%
Avaya 3002 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Configuration of Users, Extensions, and Devices | - User provisioning and endpoint configuration - VoIP endpoints (SIP/H.323) setup |
| Troubleshooting and Diagnostics | - Using Avaya diagnostic tools - Fault isolation and log analysis |
| Call Routing and Unified Communications Services | - Voicemail Pro and unified messaging - Call flows and routing logic |
| System Maintenance and Administration | - Backup and restore procedures - Firmware upgrades and system health checks |
| IP Office Architecture and System Fundamentals | - IP Office platform deployment models - System components and server architecture |







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