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Avaya 78202T Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| System Status, Troubleshooting, and Alarm Management | - System Monitor and debug tools - ISDN/PRI troubleshooting and alarm handling - VoIP troubleshooting (latency, jitter, lag) - System Status Application monitoring |
| Data Backup, Restoration, and System Upgrades | - Upgrade planning and execution - System restoration and recovery processes - Backup strategies and procedures |
| Integrated System Logging and Network Diagnostics | - System logging and event analysis - Network diagnostics using tools such as Wireshark |
| Call Flow Configuration and System Monitoring | - ARS short codes and routing control - Incoming Call Routes (ICR) and call handling - System Status Application (SSA) usage - SIP line behavior and en bloc dialing |
| Understanding of Avaya IP Office Platform and Security Administration | - Session Border Controller and SIP security concepts - Security administration and service users - Core platform components and architecture |
Avaya IP Office™ Platform Support Online Test Sample Questions:
1. A customer wants all employees to be able to communicate seamlessly with each other and external parties. Some of their employees are often on the road, or off-site.
Which application can you recommend for these users?
A) IP DECT
B) Avaya Communicator
C) Mobile Twinning
D) Avaya Workplace client
2. Which type of license is now supported by Avaya IP Office Release 10 software?
A) ADI
B) Windows
C) Linux
D) PLDS
3. Refer to the exhibit.
Suppose you have configured enough SIP channels to carry the expected communications load, but some users report that they cannot call out, and callers cannot get through.
Given the exhibit, which configuration setting is responsible for the problem?
A) The system is misconfigured to ignore refresh messages.
B) The timer should be set to 2 minutes.
C) Calls are being referred incorrectly.
D) Caller ID is not passed by some carriers.
4. By which method are alarm notifications sent to an Avaya IP Office™ support engineer?
A) SSA
B) System Monitor
C) TFTP
D) SMTP
5. When you first power on the Avaya IP Office™, there are two default incoming call routes. One is to route all voice calls to the Hunt Group Main, which contains the first 10 users, and the other is for data calls.
By default, where are data calls routed?
A) Hunt group Data
B) Extension Modem
C) RAS access Dialin
D) Hunt group Main
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: B |







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