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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
1. A customer wants AI-generated call summaries for agents after each interaction in Webex Contact Center. Which Cisco cloud feature provides this capability?
A) Webex AI Assistant
B) Expressway-E clustering
C) Webex Edge Connect
D) Unified CM IM&P
2. A collaboration engineer needs to secure communications between Webex devices and cloud services. Which protocol combination provides signaling encryption and media encryption?
A) HTTPS and FTP
B) TCP and UDP
C) TLS and SRTP
D) SIP and RTP
3. A supervisor in a contact center must manage recording-related activities to ensure their team's compliance and maintain quality standards. Which three recording management capabilities can the supervisor perform in Webex Contact Center to effectively handle various recording management tasks that support operational efficiency? (Choose three.)
A) Tag recordings with descriptive keywords.
B) Delete recordings permanently.
C) Filter the list of recordings based on set criteria.
D) Search for specific agent interactions with the customer.
E) Perform Retention Policy management.
4. Cisco Webex Contact Center uses Local Gateway for PSTN services. The Webex Contact Center supervisor notices that callers receive the initial greeting, which allows them to select an option, and then the call drops. Which action helps to identify the cause of the issue?
A) Review the Webex Contact Center Queues configuration.
B) Review the Webex Contact Center Analyzer that checks the call logs.
C) Verify that the Webex Contact Center channels are associated.
D) Review the Webex Contact Center Flows configuration.
5. An administrator is adding a custom connector to integrate a third-party application with their Webex Contact Center org using OAuth 2.0 for authentication. Which two grant types must the administrator choose to accomplish this task? (Choose two.)
A) Server credentials - certificate
B) Client credentials - certificate
C) Client credentials - client secret
D) Client credentials - token
E) Client credentials - private key
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: A,C,D | Question # 4 Answer: D | Question # 5 Answer: C,E |







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