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Microsoft MS-220 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshoot hybrid and migration issues | 10-15% | - Troubleshoot mailbox migration batches and failures - Resolve hybrid configuration wizard and connectivity problems - Address coexistence and free/busy sharing problems - Fix directory synchronization issues |
| Troubleshoot mail flow issues | 20-25% | - Address issues with attachments and Defender for Office 365 - Troubleshoot mail flow rules and routing issues - Resolve send/receive failures, delays, and NDRs - Interpret message headers and message trace results |
| Troubleshoot compliance and retention issues | 25-30% | - Manage retention policies and retention labels - Troubleshoot in-place holds and litigation holds - Resolve eDiscovery and content search problems - Address data loss prevention (DLP) issues |
| Troubleshoot Exchange Online configuration issues | 15-20% | - Troubleshoot email address policies and accepted domains - Fix mailbox database and quota issues - Manage mailbox and recipient configuration - Resolve permissions and access control problems |
| Troubleshoot mail client issues | 20-25% | - Resolve Outlook connectivity and profile issues - Fix mobile device and ActiveSync problems - Address mailbox settings and calendar sharing issues - Troubleshoot Outlook on the web access and functionality |
The Microsoft Troubleshooting Microsoft Exchange Online Exam Questions Everyone Asks
No formal prerequisites; recommended experience with Exchange Online, PowerShell, and hybrid environments These conditions come from Microsoft and can be revised, so confirm the current requirements on the official exam page: https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-220/ — better a two-minute check than a wasted Microsoft Troubleshooting Microsoft Exchange Online registration.
The Microsoft Troubleshooting Microsoft Exchange Online exam gives you 150 minutes to work through 40-60 questions. Split that down and each question earns only a narrow slice of the clock — lingering too long on one item borrows time from three others. Build the habit now: run timed, full-length sessions in the ExamTorrent test engine until finishing early feels normal on the real MS-220 exam.
Microsoft recommends these official training resources:
Once the coursework is done, pressure-test it with the 107 practice questions for the MS-220 exam from ExamTorrent — theory only counts when it survives exam conditions.
The MS-220 exam is Microsoft's official assessment leading to the Microsoft 365 Certified: Exchange Online Support Engineer Specialty certification, which sits at the Specialty level. It validates job-ready, vendor-recognized skills — the kind employers screen for.
Delivery takes about a minute: after payment, ExamTorrent emails your MS-220 download instantly — if nothing arrives within 2 hours, check spam and contact support for an immediate resend. Install it on as many computers as you like. On failure: take the corresponding MS-220 exam within 60 days of purchase, and a fail qualifies you for a full refund. File within 2 days after the exam with a scanned enrollment slip and the official Score Report PDF; claims close within 7 days. Excluded are attempts within 3 days of purchase, exams never actually taken, free materials, and expired orders — and the candidate name must match the payer name. Prefer to keep studying? On request we can exchange your product for two free exam products of equal value, and your original purchase keeps its update service.
The Microsoft Troubleshooting Microsoft Exchange Online syllabus divides into 5 domains, led by Troubleshoot compliance and retention issues (25-30%), Troubleshoot hybrid and migration issues (10-15%), Troubleshoot mail flow issues (20-25%). Heavier domains deserve heavier study time — the complete outline with every domain is listed above on this page.
Book through the official Microsoft registration channels:
One thing to note while booking: the exam is delivered via Online proctored or in-person at Pearson VUE test centers; exam retired July 31, 2023.
Plan on $165 USD (varies by region) per attempt, with 700 (scale 1000) required to pass the Microsoft Troubleshooting Microsoft Exchange Online exam. Since every retake bills the full fee again, the cheapest strategy is arriving overprepared. Test yourself with ExamTorrent practice questions first — when your timed scores clear 700 (scale 1000) consistently, booking the MS-220 exam becomes a formality.
Yes — a free demo is available for the Microsoft Troubleshooting Microsoft Exchange Online product, so you can review the question style and verified answers yourself first. After purchase, 365 days of free updates are included; once the year ends, the update service renews at a 50% discount from your member zone.
Microsoft Troubleshooting Microsoft Exchange Online Sample Questions:
A company uses Exchange Online. The company configures the default access level for the Exchange ActiveSync organization setting to Block.
A user named User1 reports that they are unable to synchronize their mobile device with Exchange after performing a factory reset on the mobile device.
You need to ensure that User1 can synchronize email on their mobile device.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:
A company uses Exchange Online. The company configures an SMTP relay device. Users report that emails are being delivered to the Junk Email folder. You need to ensure that emails are delivered to the recipient's inbox. What should you do?
- A. Add a mail flow connector to allow emails from the SMTP relay device IP address.
- B. Configure a DNS MX record for the SMTP relay device IP address.
- C. Add the IP address of the SMTP relay device to the SPF record.
- D. Configure a DNS A record for the SMTP relay device IP address.
Correct Answer: C 🗳️
A company uses Exchange Online. The company creates a transport rule to append a disclaimer to incoming emails from external senders. Users report that emails from external senders do not include the disclaimer. You need to troubleshoot the issue. What should you do?
- A. Review the audit logs.
- B. Review the message tracking logs.
- C. Perform pipeline tracing.
- D. Perform a message trace.
Correct Answer: D 🗳️
Explanation: Only visible for ExamTorrent members. You can sign-up / login (it's free).
You need to resolve the calendar sharing issue with external recipients.
Which settings should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:
A company uses Exchange Online.
A user receives non-delivery reports (NDRs) when sending emails.
You need to resolve the NDRs.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:
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