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EXIN ITIL Foundation (V4) Sample Questions:

1. Which practice would help a user gain access to an application that they need to use?

A) Service configuration management
B) Service level management
C) Service request management
D) Change enablement

2. Which statement about emergency changes is CORRECT?

A) Emergency changes should be authorized and implemented as service requests
B) The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly
C) The testing of emergency can be eliminated in order to implement the change quickly
D) Emergency changes must be fully documented before authorization and implementation

3. Which dimension includes activities and workflows?

A) Organizations and people
B) Information and technology
C) Partners and suppliers
D) Value streams and processes

4. Which statement about the 'service request management' practice is CORRECT?

A) Financial authorization is sometimes required for service requests
B) Service requests are fulfilled using simple workflows
C) Additional approval is sometimes needed for restoration of service
D) A new workflow is created for each type of request

5. Which practice is responsible for moving new or changed components to live or other environments?

A) Release management
B) Deployment management
C) Change enablement
D) Supplier management

Solutions: