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Nokia SDM Certification - CARE Sample Questions:

1. Can we recognize revenue based on a Letter of Intent?

A) Yes, if a Letter of Intent is legally binding under applicable law.
B) Yes, when it is a contract renewal situation and negotiations are advancing.
C) Yes, as long as prices, scope of work and payment terms are specified.
D) Yes, if the Letter of Intent refers to the continuation of terms and conditions of the previous Care Agreement.

2. Where does the information on required engineering resources' competence levels in CTs comes from?

A) Product Managers define the need based on sales plans and product roadmaps.
B) Product Lines provide the information based on product roadmaps and expected service activities.
C) Resource Streams Managers define the need based on Personal Development Plan related discussions with their people.
D) Required competence levels are evaluated by Streams, based on the results of the Resource Allocation process.

3. What is the purpose of the Care Agreement?

A) To define Contract Performance Bonds.
B) To list Customer Network topology.
C) To define penalties in the case of late delivery.
D) To set terms and conditions of Care Services performance.

4. What is a legally secure contract for NSN and a Customer?

A) A detailed customer Purchase Order with a description of the Services Ordered is sufficient.
B) Terms and conditions documenting the commitments of both parties needs to be written and signed.
C) A PO with the payment terms defined is sufficient, provided NSN had contractual relationship with the customer in the past.
D) If NSN has a long-running relationship with the customer, so a "gentlemen's" or "verbal" agreement is enough, especially in some countries.

5. What is the basic cost management requirement for a CAPM?

A) Not to take any risks.
B) Know where to find the best resources.
C) Not to exceed the cost base-line.
D) Know the approval processes.

Solutions: