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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. A strategy designer is working with a group of developers who have yet to buy into the team design process.
What should the strategy designer to do to engage them more?

A) Facilitate a workshop on ideating and sketching with the core team members.
B) Invite the developers to lead the conversation for synthesis and persona development.
C) Conduct interviews with developers to gather insights on process approaches.

2. The brand team has spotted some customers sharing their personalized Cloud Kicks footwear on social networks. The strategy designer wants to invite these customers to a co-creation workshop for a new loyalty program being developed.
What is a direct outcome of co-creating with customers?

A) Increased speed of the design process
B) Increased sales of custom footwear
C) Increased adoption of the loyalty program

3. Cloud Kicks feels confident about its vision for a new loyalty program and has received approval from leadership to begin development.
What is needed from the strategy designer to inform a roadmap from MVP to mature offering?

A) Phases of feature development
B) Instrumentation and POC prototypes
C) Effort sizing and user story points

4. After a series of interviews with key stakeholders, a strategy designer realizes the company is duplicating efforts across internal teams, each creating similar programs for customer engagement.
Which approach should the designer propose to create alignment?

A) Journey mapping workshop
B) Service blueprint workshop
C) Design sprint

5. At a project kickoff, a stakeholder shared the hypothesis that the price point was the reason their product was failing in the market. But when the design team conducted qualitative research, they learned that customers wanted an entirely different type of product.
How should the design team present this information knowing they would challenge a stakeholder's hypothesis?

A) In a 'How Might We" statement to encourage new ideas
B) In a walking deck with video clips from research sessions
C) In an insights workshop with plenty of time for group discussion

Solutions: