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Salesforce Certified Omnistudio Consultant Sample Questions:

1. What is the purpose of Step elements in an OmniScript?

A) Enables the use of repeatable blocks
B) Groups elements that extract data
C) Allows the user to input data
D) Organizes the script into one or more pages

2. A business wants to transform an existing process into a digital interaction using OmniScript. The process includes several steps. Some steps apply to all users, and other steps only apply to users depending on their responses to certain questions. The business does not want all users to have to go through all the steps.
Which OmniScript feature should the consultant recommend to meet this requirement?

A) Script Profiles
B) Script Configuration
C) Conditional Views
D) User Roles

3. A business has the following requirements:
* To display cases for an account
* The user should see all of the cases on the canvas
* The user should be able to create a new case from the canvas
The consultant decides to use states to enable this functionality.
Which type of state should the consultant recommend to allow users to create a new case from the canvas?

A) Edit Mode State
B) Blank Card State
C) Active Card State
D) New Card State

4. How should the consultant design the OmniScript solution to allow the user to stop and resume a process at a later time?

A) Use an Integration Procedure
B) Configure the Save property
C) Use a DataRaptor Post Action
D) Configure a ResumeStep

5. Which Omniscript element retrieves Salesforce data that is then returned in Value/Label pairs and becomes available for selection in a dropdown list.

A) Date Mapper Extract Action
B) Lookup
C) Select
D) Calculation Action

Solutions: