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Salesforce Plat-Arch-201 Exam Syllabus Topics:

Salesforce Certified Platform Data Architect Sample Questions:

1. Universal Containers (UC) is planning to move away from legacy CRM to Salesforce. As part of one-time data migration, UC will need to keep the original date when a contact was created in the legacy system. How should an Architect design the data migration solution to meet this requirement?

A) Enable "Set Audit Fields" and assign the permission to the user loading the data for the duration of the migration.
B) After the data is migrated, perform an update on all records to set the original date in a standard Created Date field.
C) Write an Apex trigger on the Contact object, before insert event to set the original value in a standard Created Date field.
D) Create a new field on the Contact object to capture the Created Date. Hide the standard Created Date field using Field -Level Security.

2. Universal Containers (UC) has implemented a master data management strategy, which uses a central system of truth, to ensure the entire company has the same customer information in all systems. UC customer data changes need to be accurate at all times in all of the systems.
Salesforce is the identified system of record for this information. What is the correct solution for ensuring all systems using customer data are kept up to date?

A) Have each system pull the record changes from Salesforce using change data capture.
B) Send customer record changes from Salesforce to the system of truth in real time.
C) Send customer data nightly to the system of truth in a scheduled batch job.
D) Send customer record changes from Salesforce to each system in a nightly batch job.

3. Universal Containers (UC) is implementing Salesforce Sales Cloud and Service Cloud. As part of their implementation, they are planning to create a new custom object (Shipments), which will have a lookup relationship to Opportunities. When creating shipment records, Salesforce users need to manually input a customer reference, which is provided by customers, and will be stored in the Customer_Reference__c text custom field. Support agents will likely use this customer reference to search for Shipment records when resolving shipping issues. UC is expecting to have around 5 million shipment records created per year. What is the recommended solution to ensure that support agents using global search and reports can quickly find shipment records?

A) Implement an archiving process for shipment records created after three years.
B) Set Customer-Reference_c as an External ID (unique).
C) Set Customer-Reference_c as an External ID (non-unique).
D) Implement an archiving process for shipment records created after five years.

4. A large retail company has recently chosen SF as its CRM solution. They have the following record counts:
- 2500000 accounts
- 25000000 contacts
When doing an initial performance test, the data architect noticed an extremely slow response for reports and list views.
What should a data architect do to solve the performance issue?

A) Limit data loading to the 2000 most recently created records.
B) Create a skinny table to represent account and contact objects.
C) Add custom indexes on frequently searched account and contact objects fields
D) Load only the data that the users is permitted to access

5. A consumer products company has decided to use Salesforce for its contact center. The contact center agents need access to the following information in Service Console when a customer contacts them:
1. Customer browsing activity on its website stored on its on premise system
2. Customer interactions with sales associates at its retail stores maintained in Salesforce
3. Contact center interactions maintained in Salesforce
4. Email campaign activity to customer from its marketing systems.
What should a data architect do to fulfill these requirements with minimum development effort in Salesforce?

A) Use Salesforce Connect to integrate the website and the marketing system into Service Console using external objects.
B) Create web tabs in Service Console to show website and marketing activities.
C) Build custom components in Service Console to bring information from the marketing and website information.
D) Build customer view in Service Console with components that show website data and marketing data as mashup.

Solutions: