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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:

Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.

The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what must you do to present offers from the two groups?

A) Map a real-time container to the Top-level or Issue-level.
B) Create a decision strategy at the Issue-level.
C) Enable an engagement policy for the second group.
D) Set contact limits for both the groups.

2. Myco, a telecom company, has recently implemented Pega Customer Decision Hub. Now, the company wants to move away from traditional marketing and leverage the always-on outbound capabilities.
What artifact do you configure to translate the traditional segments used to identify the target audience?

A) Contact policies
B) Engagement policies and Arbitration
C) Segmentation
D) Audience

3. MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.

The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what do you configure to select the best offer from both groups based on customer behavior?

A) Create a prioritization decision strategy at the Group-level.
B) Create an adaptive model rule at the Issue-level.
C) Enable an action value in the prioritization formula.
D) Ensure that the propensity is enabled in Arbitration tab.

4. U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website- The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer has clicked on any of the mortgage offers a total of three times in the last 7 days, do not show any mortgage offers to that customer for the next 10 days.

A) Suppress an action for 7 days if there are three clicks on the web channel in the last 10 days.
B) Suppress an action for 10 days if there are three clicks for any channel in the last 7 days.
C) Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 10 days.
D) Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 7 days.

5. To calculate the total number of customer responses of four actions in a group, you must use________________.

A) one Set Property component
B) one Group By component
C) four Set Property components
D) four Group By components

Solutions: