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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. セキュリティ管理プロセスの目的は何ですか?

A) あらゆるサービス活動において情報セキュリティを効果的に管理すること
B) 重要なサービスのみの情報セキュリティを効果的に管理するため
C) IT スタッフの情報セキュリティを効果的に管理するため
D) サービス活動の財務管理に関連する情報セキュリティを効果的に管理するため

2. インシデントがサービスデスクに報告されると、どのようなデータが記録されますか?

A) 構成管理データベース (CMDB) に変更を実装する権限のある人の名前
B) 変更要求 (RFC) を承認する人の名前
C) 問題を処理した担当者の名前
D) インシデントを報告した人の名前

3. 品質管理システムは組織の何を強化するのに役立ちますか?

A) 顧客満足度
B) 第三者との関係
C) ISO/EC 20000
D) サプライヤーの満足度

4. IT サービス管理システムの主要な内容は何ですか?

A) 主要業績評価指標 (KPI) を監視するソフトウェア システム
B) 文書化された組織および運営構造
C) チケット用のソフトウェア システム
D) チケットの記録とフォローアップのみのための体系的なプロセス

5. 組織内の主要な目標に対する進捗を測定するためのパラメータは何ですか?

A) 重要業績評価指標 (KPI)
B) バランス スコアカード (BCS)
C) 重要成功要因 (CSF)
D) サービス向上プログラム (SIP)

Solutions: