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EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Generic Concepts and Definitions | - Models and principles used in ITIL - Common ITIL definitions |
| Selected Processes, Functions, and Roles | - Key ITIL processes and their purpose - Roles and responsibilities in service management |
| Technology and Architecture Supporting IT Service Management | - Overview of tools and technologies - How technology facilitates ITIL practices |
| Service Management as a Practice | - Definition of service management - Key concepts and terminology |
| The ITIL Service Lifecycle / Value System | - Service lifecycle stages or value chain activities - Service value system and components |
EXIN ITIL Foundation Sample Questions:
What BEST describes the purpose of analyzing risk?
- A. To review transition planning
- B. To assess impact and probability
- C. To review remediation planning
- D. To assess impact and urgency
Correct Answer: B 🗳️
What BEST defines IT service management?
- A. The resources that are utilized to provide value to customers through services.
- B. An organization supplying services to only external customers.
- C. The customer of an IT Service provider who defines and agrees the service targets.
- D. The implementation and management of quality IT services that meet business needs.
Correct Answer: D 🗳️
Which is one of the five aspects of service design?
- A. Risk analysis and management approach
- B. Corporate governance and policy
- C. Management information systems and tools
- D. Management policy for business case creation
Correct Answer: C 🗳️
Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?
- A. RACI model
- B. Continual service improvement (CSI) approach
- C. The Deming Cycle
- D. Incident model
Correct Answer: A 🗳️
Which of the following is NOT a recognized example of a service provider type within the ITIL framework?
- A. Shared services unit
- B. Internal
- C. External
- D. Service desk
Correct Answer: D 🗳️
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