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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)

A) WebRTC
B) Gateway
C) SIP
D) Outbound Proxy

2. When you configure to place a call outside the contact center, is it possible for you to assign a default country code?

A) No
B) Yes

3. Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A) Core Services
B) Public Interface Services
C) Application Services
D) Communication Services

4. Which statements are true regarding the role of Designated Contacts? (Choose three.)

A) Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
B) Designated Contacts are the only people within an organization with access to the Resource Center.
C) Designated Contacts are the only people within the organization who may contact and work with support.
D) Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
E) Designated Contacts provide the first level of support for their organization.

5. What additional functionality does Communicate brings to Genesys Cloud?

A) Call center features such as ACD and scripting.
B) Knowledge base features, such as FAQs and Communities.
C) Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
D) Directory capabilities, such as advanced search, profiles, and keyword searching.

Solutions: