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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. universal container UC want to track the asset lifecycle when equipment has been snapped out What should a consultant recommend to meet this requirement?

A) Add the field history tracking related list to the asset page and configure the productrequest object
B) Add the field history tracking related list to the assets page and configure the assetrelationships object
C) Add the related asset related list to the asset page and configure the assetrelationships object
D) Add the related asset related list to the asset page and configure the product requestobject

2. Universal Containers wants to prevent the lunch breakfrom interfering with existing scheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?

A) Create Resource Absences every day.
B) Create a recurring Service Appointment.
C) Use the Resource Availability Rule.
D) Use appropriate Resource Operating Hours.

3. Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control thenumber of Service Appointments that are pushed to the Technician.
What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

A) Build a Workflow Rule.
B) Create an Apex Trigger.
C) Enable Drip feed Dispatch.
D) Configure an Auto Dispatch Scheduled Job.

4. Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only.
How can this be configured?

A) Ensure the Resource's Address is in the same Territory as the Service Appointments.
B) Mark the Service Territory's Resources as Required on the Service Appointments.
C) Include the Match Territory WorkRule in the Scheduling Policy.
D) Include the Resource Availability Work Rule in the Scheduling Policy.

5. Which fields on Service Appointments help ensure that they are completed within the agreed upon Service Level Agreement (SLA) with Universal Containers' customers?

A) Scheduled Start, Scheduled End
B) Earliest Start Permitted, Due Date
C) Arrival Window Start, Arrival Window End
D) Actual Start, Actual End

Solutions: