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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What is SAP Solution Manager Enterprise Edition? (Choose two)

A) A comprehensive view on a project/release plan with all quality gates and their associated activities
B) A platform for realizing the value of SAP Enterprise Support
C) An enablement program for SAP customers
D) An enablement program for SAP partners

2. As you gain experience in solving messages you will also increase the amount of knowledge around the product.
How can you reference these solutions in the future?

A) Each customer and message is unique so previous solutions are not useful.
B) Contact the customer to find out what the solution was for their solved message.
C) Keep the solutions only in the previously solved messages.
D) Document solutions and share this information with your colleagues.

3. How do you check for new messages for a customer in SAP Solution Manager Service Desk?

A) This is not possible until the message is assigned.
B) Only the support coordinator can check for new messages.
C) Call the transaction SE80.
D) Call transaction CRMD_ORDER.

4. In the Service Desk, how can you search for SAP Notes?

A) Via the Tab SAP Notes in the message
B) Via transaction SAP_NOTE
C) Via transaction SNOTE
D) Via transaction SNOTE_SEARCH

5. What are benefits of using Root Cause Analysis of SAP Solution Manager? (Choose two)

A) Report development
B) Performance measurement
C) Safe remote access
D) Batch job planning

Solutions: