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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?

A) Mobile subscription Management
B) Assets based ordering
C) Digital commerce
D) Enterprise Sales Management

2. UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.

A) Custom API via lightening Out
B) Digital Commerce API
C) Digital commerce SDK
D) Cart Based API using Omni Out

3. Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.

A) Implement a milestone orchestration item to execute request on the fulfillment system for activation
B) Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
C) Implement a callout orchestration item to execute a request on the fulfillment system for activation
D) Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details

4. Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?

A) Place
B) Service Account
C) Premise
D) Address

5. United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

A) Introduce customer data management system as a part of digital transformation to keep customer data up to date
B) Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
C) Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
D) Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM

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