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Apple Macintosh Service Certification Sample Questions:

1. Which of the following can cause damage to an embedded battery from a MacBook Air 13" Mid 2011

A) Use both hands when removing the battery
B) Tightening the battery screws only finger tight
C) Squeezing the cell packs
D) Handling by the edges

2. When practicing component isolation, which ONE of the following components would NOT be a part of a minimal system configuration for a MacBook 13-inch (Mid 2010)?

A) RAM
B) Logic board
C) Power adapter
D) Optical drive

3. What step is required before upgrading the RAM in a Mac Pro (Early 2009)?

A) Remove the hard drive carriers.
B) Remove the front inlet fan assembly.
C) Remove the processor tray.
D) Remove the Optical Drive and Carrier.

4. How many conductive wraps are provided with replacement AirPort/Bluetooth cards for the MacBook Pro (13-inch, Late 2011)

A) 2
B) 3
C) 1
D) 4

5. Which THREE of the following probing questions are most appropriate to ask the customer when troubleshooting AirPort issues? SELECT THREE

A) What is the computer's processor speed?
B) Are wired computers affected as well?
C) How much RAM do you have installed?
D) Are just wireless computers affected?
E) Are any hubs, routers, or other computers connected to the network?
F) What is the resolution of the computer's display?

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