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Avaya 77201X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Initial Configuration | 25% | - Pre-installation planning and requirements - Network integration and IP connectivity - Software installation and upgrade - Basic system configuration |
| Topic 2: System Administration and Features | 25% | - Call routing and dial plan configuration - System maintenance and backup - Voice features and services - User and extension management |
| Topic 3: IP Office Platform Architecture | 20% | - Hardware and software components - Server Edition and 500V2 architecture - Deployment models and sizing - IP Office editions and feature sets |
| Topic 4: Applications and Endpoints | 15% | - Avaya endpoints and telephones - Integration with third-party systems - Unified Communications applications |
| Topic 5: Troubleshooting and Optimization | 15% | - Diagnostic tools and logs - Common issues and resolution - Performance optimization |
Avaya IP Office™ Platform Implement Certified Sample Questions:
1. Which feature allows a user to forward their calls to an external number?
A) Call Forwarding
B) Remote Call Forward
C) Call Diversion
D) Mobile Twinning
2. What is the purpose of the Avaya IP Office Contact Center?
A) To monitor system alarms
B) To manage voicemail
C) To provide advanced call routing and reporting
D) To configure IP phones
3. Which statement about the manager to Server Edition is true?
A) Manager includes Voicemail Pro Client.
B) Manager has been ported to Web Management.
C) Manager shows the status of all servers on one screen.
D) Manager runs on the server itself.
4. Which license enables the Avaya IP Office Mobile Worker feature?
A) Teleworker
B) Mobile User
C) Power User
D) Office Worker
5. The root password used during a Server Edition installation is also used as which other password?
A) Manager
B) Administrator
C) System
D) Security
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: C |
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