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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which table name is not used as part of the Cisco Unified Contact Center Enterprise 8.0(x) 15minute reporting model?

A) Agent_Skill_Group_Interval
B) Router_Interval
C) Agent_Interval
D) Dialer_Interval
E) Call_Type_SG_Interval

2. When using the Cisco Unified Contact Center Enterprise 8.0(x) Multi-Line ACD feature, which configuration item is not supported in the Cisco Unified Communications Manager?

A) Lines can be configured to forward calls to other lines on the phone.
B) Agent ACD line can be a shared line.
C) Maximum number of calls on each line must be set to two.
D) Busy triggers on each line must be set to one.

3. Which two Cisco Unified Contact Center Enterprise components impact visible network WAN bandwidth sizing to the central controllers? (Choose two.)

A) number and type of configured Cisco Unified Contact Center Enterprise agents
B) number of dialed numbers in the Cisco Unified Contact Center Enterprise that is configured for remote Cisco Voice Gateways
C) number and type of remote administrative data servers
D) size and number of Cisco Unified Contact Center ECC variables that are passed to remote CTI OS agent desktops for screen pop

4. All of these statements about high availability with a Cisco Unified Intelligent Contact Management (ICM) central controller are true except which one?

A) There is no impact on call processing during a Cisco Unified ICM Logger failure.
B) In the event that the private LAN fails, the peripheral gateways are used to help determine the active call router side of the duplex pair.
C) In the event that one call router of a duplex pair of Cisco Unified ICM call router fails, the surviving call router recognizes the failure when it receives no response to heartbeats over the private LAN.
D) During Cisco Unified ICM call router failover processing, calls in progress in Cisco Unified IP IVR will be disconnected, but all new calls will be successfully processed.

5. In Cisco Unified Contact Center Enterprise 7.0.x and 7.1.x, which domain-level group is used to control access to Script Editor?

A) Configuration group
B) Setup group
C) Internet Script Editor group
D) Services group

Solutions: